The Zone Manager is the key individual in the Maintenance Operations organization who interacts between department and the campus community. He/she is responsible for and supervises the operation of a zone crew of six to fourteen multi-craft or craft-oriented bargaining unit employees who provide maintenance to an assigned section of the campus that vary in size up to over 1.5 million square feet. He/she also manages small and medium size Facilities-related projects in that area from the conceptual phase to implementation. The Services Manager has a similar level of responsibility, also supervising technical and/or union employees, and typically oversees projects with more complexity and higher costs, but otherwise the Services Manager role shares the same expectations as Zone Manager (unless a separate job description has been created).
This position requires 24-hour on-call availability for emergencies. The position requires a minimum of 40 hours a week in order to normally be available to supervise the bargaining unit work force which works Monday-Friday 7:45 a.m-4:15 p.m. The position requires frequent work/being on campus outside of normal business hours for meetings, overseeing facilities-related activities, including involvement with campus-wide events, such as Move-in, Orientation, Convocation, Parents Weekend, Commencement, etc. and university student group sponsored events which may occur in specific areas of the campus, such as Bauhaus, WILD, etc. The individual must be willing and capable of doing extensive walking, climbing stairs/ladders, bending, passing through restricted/noisy passageways/equipment rooms, conducting visual inspections (including roofs), etc.
Primary Duties & Responsibilities
Tours zone and/or project sites daily, observing, noting, anticipating and communicating facilities-wide issues, which should be addressed. Inspects in progress and completed work for compliance to quality and needs of the campus community. Interacts with contractors and oversee the applicable contracting process in the zone. Manages all assigned capital and expense projects including all bid documentation development, sourcing, obtaining quotes, scheduling, and overseeing progress. Insure fiscal value by using internal labor where feasible. Interfaces with building representatives to insure customer satisfaction and solicit feedback to promote continuous improvement.
Visits work sites to assist workers in job performance, training and encouraging workers to devise solutions to problems, which may arise. Inspires continuing improvement in the quality of workmanship and productivity of each worker. Directs workers in scheduled maintenance, emergency maintenance, installation, and other needed functions in one or more zones. Creates atmosphere/environment that promotes a sense of "ownership" and "empowerment" in order that each zone crewmember will be responsive to the needs within the zone in a productive, safe manner that complies with the Universityâ™s policies and expectations. Promotes respect for the individual employee and others in the campus community. Be involved in interviewing, hiring, assessment, communication, training/education, progressive discipline, payroll/benefit administration and other personnel-related functions. Schedules/directs work and employees with an emphasis on planned/proactive maintenance, insuring performance in an economical manner, conserving materials/labor, etc. Completes all work/projects on schedule and within provided estimates. Works toward reducing emergency maintenance by using planned maintenance programs to mitigate higher cost emergency repair and subsequent down time due to failure. Directs and accounts for use of staff, materials, inventory, budget, etc. within the zone managerâ™s authority in a manner, which provides the best value to the University, and within the policy guidelines of the University. This includes involvement in the required procedures and documentation for zone personnel, project bidding/accounting and other areas of responsibility.
Coordinates/meets with other Facilities staff, the business managers, department liaisons, or other appropriate campus representatives (including students or student groups) on facilities-related issue, including identification of potential capital projects and development of bid documentation including scope of work, project budget, and funding appropriation requests. Supports University-related events sponsored by various campus organizations and departments including active participation in planning, operational, and follow up sessions.
Being pro-active in accident prevention and responsive within the departmental policy to employee accidents, which do occur. Insures availability of safely functioning tools and required safety equipment as well as necessary mechanical and electrical testing equipment. Assists in training programs to enhance the overall skill level of each crew member.
Observes and communicates cleaning, grounds, security, safety, utility, construction project and other facilities-related issues with the appropriate representative(s) within department, the University or the contractor providing the services.
Other duties as assigned.
B.S. in Engineering, Architecture and/or Masters in Construction Management, Architecture or similar areas of study.
Four years of facilities-related supervisory experience for individuals with B.A. and/or higher non-science or other facilities-appropriate degrees.
Supervisory experience in a unionized environment.
Prior work experience in a higher education setting.
A Zone manager should a have a firm foundation in knowledge of building electrical systems, fire protection, plumbing, carpentry and HVAC if they are to successfully manage and support the mechanics working in these trades. That knowledge is also required to effectively make decisions about and implement RR projects.
Familiarity with environmental health and safety standards and expectations.
LEED AP and/or Professional Engineer (P. E.).
Ability to read blue prints, drawings and sketches.
Knowledge of building codes.
Must be capable of achieving S.A.V.E certification.
B.S. /B.A. college degree and at least two years of facilities-related supervisory experience.
As an alternative to lack of an undergraduate degree, eight years of facilities-related supervisory experience is required along with appropriate training course certification through professional organizations such as APPA or IMFA.
Ability and experience to coordinate multi-craft work, training and developing scheduled maintenance plan.
Proven ability to take a pro-active approach to management with a strong desire to help train workers to have a more active role in the responsibility and management of workload in this area.
Ability to promote teamwork in planning and operations.
Proven communication skills to interact effectively and professionally with campus department/building representatives and with other Facilities personnel.
Training/experience in identifying/bidding projects, overseeing contractors and otherwise handling contracted work in an appropriate manner and within fiscal considerations.
Record of accomplishment of exceptional customer relations skills with a commitment to excellence.
A Services Manager position may have additional specific requirements, depending upon assigned duties.
$62,000.00 - $106,000.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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