Bayview Addiction Medicine is seeking a Patient Service Coordinator (front desk) who is responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed.
The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system.
Specific Duties & Responsibilities:
Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
Follow HIPPA guidelines at all times.
Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
Handling the in-basket messages sent to the Front Desk Pool.
Checking Right-fax and forwarding to proper provider/staff. Sending faxes through Right-fax.
Schedule pre-op appointments and make sure the orders from referring providers have been received.
Fill vacant appointment slots due to cancellations.
Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
Verify all other insurances using RTE in EPIC.
Check eligibility for grant patients prior to arriving patient for visit.
Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.
Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
Call insurance company if information on insurance card is incorrect.
Collect patient payments and issue receipts. Keep cash locked in personal drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.
Report deceased patients to supervisor or MOC.
Assist with special projects.
Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone.
Answer phones on a rotating basis and provide appropriate information to callers.
Take messages for providers.
Call transportation services for patients.
Inform Administrative Coordinator when the parking voucher supply is running low.
Process outside agency forms completed by providers.
At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.
Scan paperwork into EPIC daily and save to appropriate area.
Ensure windows and cabinets are locked at end of shift.
Send morning email to staff and supervisors with assigned duties for the day.
The PSC may also be required to assist with answering the phones.
Other duties as assigned.
Minimum Qualifications (Mandatory)
High School Diploma/GED.
One (1) year of work experience in customer service is required.
Two (2) years of related work experience preferred.
Experience with Customer Service in a Medical Setting Using Epic EHR is preferred.
Special Knowledge, Skills & Abilities:
The PSC should have the ability to use a computer, copy machine; and to prioritize duties.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $15.41 - $21.21/hr (commensurate with experience) Employee group: Full Time Schedule: Monday - Friday 8:30-5:00 Exempt Status: Non-Exempt Location: Johns Hopkins Bayview Department name: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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