We are seeeking a Residential Service Worker (RSW) who is collaborative supporter and a member of the HEBCAC Operations Team with the objective to support the mission of The NEST, a Youth Emergency Transitional Shelter. The RSW is responsible for monitoring activities of the residents of the shelter to ensure compliance with the program rules and expectations. RSW will assist the residents with all their needs while establishing and maintaining a safe environment during their stay at the shelter. RSW will help the residents achieve success in transitioning to permanent housing.
The RSW will be required to maintain confidentiality, input data into the Homeless Management Information System (HMIS) and maintain the rules to help keep the shelter operating smoothly. The NEST has two shifts: from 6:00pm-11:30pm and 11:30pm-8:30am. RSW must have ability to cover various shifts, including weekends, holidays and on-call schedule. This position reports to the Assistant Program Director.
Specific Duties & Responsibilities:
Maintain and monitor a safe, supportive environment for clients within the shelter.
Complete Client Intakes and fill out HMIS Consent Forms or other client databases.
Intervene in client crisis (medical, mental health, interpersonal).
Completes an inventory for each resident's belongings upon admission and discharge.
Monitor cameras, dorms, bathrooms and common area of the shelter.
Help clients work through conflict with other clients living in the shelter.
Document observations and interactions with clients in the daily log.
Supervise and provided meals, snacks and follow all food safety guidelines.
Adhere to agency policy, procedures and professional code of ethics.
Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
Maintains written and oral communication with the Assistant Director and/or Program Director of incidents and incident reports in accordance with policies and procedures.
Complete incident reports within 24 hours of the incident or within 24 hours of when the RSW learns of the incident.
Meets regularly with supervisor and attends all staff meetings, annual trainings, and other meetings as required/directed by Assistant Director and/or Program Director.
Other duties as may be assigned by Assistant Director and/or Program Director.
Minimum Qualifications (Mandatory):
High School Diploma or GED-required.
Minimum of two years of experience working with homeless population experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and/or with those living in poverty.
CPR/First Aid certified or willingness to secure after hire.
Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
Special Knowledge, Skills & Abilities:
Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and client oriented and willing to assist when needed.
Ability to maintain professional boundaries with program participants, and to refer residents appropriately to outside resources.
An understanding and respect for the confidentiality of residents.
Excellent interpersonal and written communication skills.
Ability to assess emergency and crisis situations and respond effectively.
Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well as experience using and entering data into HMIS or other client databases.
Experience working with clients, co-workers, and volunteers with diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical, mental illness and treat each individual with respect, dignity, and compassion.
Ability to remain alert and on duty throughout shifts.
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
Classified Title: Residential Service Worker Role/Level/Range: ACRO40/E/02/CB Starting Salary Range: $12.76 - $16.77/hr (commensurate with experience) Employee group: Casual / On Call Schedule: Wed - Sun 6pm - 12am Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: HEBCAC Youth Opportunity Center Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.