Career Center

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

The Interventionist provides 24/7 real-time access in the form of family-based interventions, patient needs alignment, and resource access via phone or in home visit, local community, or clinic.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

Departmental functions include:

* Conduct a comprehensive assessment upon enrollment of a new patient, including but not limited to review of referral information; engagement of key people in the child's life, including his/her family, Stanford healthcare providers, and community agencies; identification of strengths and weaknesses; and synthesis of all relevant information into an analysis of the patient within his/her ecological context.

* Collaborate with the NICH Clinical Team to develop direct clinical treatment (e.g. strategic family and systems interventions) compatible with NICH principles and practices.

* Implement problem conceptualization, treatment plan, intervention implementation, outcome review, and strategy revision procedure under the supervision and direction of a licensed clinical psychology supervisor.

* Liaise with the patient's healthcare team and assist the family with navigating the health system.

* Collaborate with key participants within relevant systems to ensure buy-in and cooperation throughout NICH treatment. Integrate the health systems involved in the patient's care.

* Facilitate resource access and patient optimization that directly relate to the patient's medical care.

* Maintain clear and concise documentation of treatment efforts.

* Participate in all model program training, supervision, and consultation activities.

* Strong passion for improving the quality of life of youth with chronic health conditions and their families.

* Provide 24/7 real-time access in the form of family-based interventions, patient needs alignment, and resource access. This can occur via phone or in the home, local community, or clinic, all within a 40-hour work week with flexible timing including evenings and weekends depending on family availability.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in public health, mental health or human development related from an accredited college or university or equivalent combination of training and experience.

Experience: Two (2) years of progressively responsible and directly related work experience working with youth, individuals with chronic illness, community programs, and/or coaching may also qualify at the discretion of the agency.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

* Ability to communicate effectively, both orally and in writing

* Ability to plan, organize, prioritize, work independently and meet deadlines

* Ability to work effectively with individuals at all levels of the organization

* Knowledge of computer systems and software used in functional area

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.