The Stanford Redwood City campus, which officially opened in March 2019, is home to about 2,400 university staff members whose jobs range from development to finance to information technology. The campus is the university's first significant expansion beyond the main campus, and it evokes the look, feel and warmth of Stanford.
The campus resides on 35 acres with approximately 700,000 square feet of office and amenities space. It is home to all or most of the staff from University Human Resources and Business Affairs (including University IT) and select areas of other schools and units: Land, Buildings & Real Estate, Residential & Dining Enterprises, Office of Technology Licensing, Office of the Vice Provost for Teaching and Learning, Office of Development, Office of Continuing Studies, School of Medicine staff, and University Libraries and Press.
This vibrant campus is equipped with state-of-the-art sustainable building systems, infrastructure, and amenities (Cafe, Conference Center, Recreation and Wellness Center, Child Care Center, Credit Union). The location of the site gives Stanford meaningful opportunities to build civic engagement that focuses on community building.
The Executive Director of SRWC Operations plays a critical role in providing facility, workplace and real estate services to the various business units and functions. The Executive Director will deliver these services leveraging robust stakeholder relationship management and communication processes, project and resource planning processes, and user-friendly cost-effective service models.
The Executive Director will collaborate across various departments (Facilities Operations, Department of Project Management, Campus Planning and Design, Sustainability and Energy Operations) within the LBRE organization and with external departments (University IT, Environmental Health, and Safety) and stakeholders (Government Affairs, Office of Community Engagement, SRWC Executive Committee) to maintain the existing culture of excellence.
The successful candidate will embrace the following:
LBRE Core Values of Leadership, Exploration, Gratitude, Accountability, Community and You, and Diversity, Equity, and Inclusion in their management style and help to build an organization where these qualities serve as the foundation for successful and rewarding careers for all employees. https://lbredei.stanford.edu/
Primary Responsibilities Include:
Operations Management: Overseeing the following areas: facilities maintenance/repair and renewal, energy operations/utilities, custodial, waste and recycling, landscaping and grounds, sustainability, environmental health and safety, business continuity/resilience and emergency response, cafe and conference center, vending, recreation and wellness, mail and packages, parking and transportation, lobby ambassadors, events, and security.
Organization and People Development: Leading and building capability of staff of 13: Associate Directors, Managers, Administrators, and Facilities Specialists. Establish annual SMART departmental goals aligned with the university and/or LBRE organization.
Stakeholder Management: Proactively manages business unit and functional relationships and expectations using robust planning and communications processes. Supports university efforts in community outreach.
Process Management: Lead and continuously improve processes for facilities and workplace services. Establish metrics and track key performance indicators (KPIs).
Service Provider Management: Negotiate contracts, onboard and measure performance of service providers. Including university auxiliary groups.
Project and Program Management: Drive and deliver strategic planning, projects, and real estate transactions in support of university and/or business unit strategies.
Budget Management: Recommends annual capital and operating expense budgets; manages resources to deliver services and projects within budget. Controlling an annual operating budget of $30M.
Responsibility for the leadership, broad oversight, and implementation of strategic and tactical planning involving facilities operations and real estate.
Leading strategic planning; multiyear project prioritization, planning, and funding, and strategic condition assessment programs. Develop strategic plans for maintenance programs and oversee implementation; consult on space inventory and allocation for assigned area(s); research and recommend department policies and strategies; identify long-range facility project/program needs.
Defining activities of assigned groups, assess staffing needs (and hire as needed), commit resources, evaluate performance, and develop staff.
Overseeing staff and/or technical professionals responsible for a comprehensive, multi-faceted facility.
Defining and leading local facilities activities, (or lead delegated activities in a larger unit), plan and direct department activities, and hold managers accountable for meeting established goals.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree in engineering or other appropriate technical area, or an equivalent combination of technical education, training, and experience. Ten years of related, progressively responsible experience requiring extensive leadership and strategic expertise in facilities operations and workplace services performing duties like those listed above.
Knowledge, Skills, and Abilities:
Advanced knowledge of best practices in operations management discipline.
Demonstrated ability to think strategically; and plan and execute seamlessly across business units and functions
Demonstrated ability to build organizations and develop its people to grow and take on increasing responsibilities. Experience working in cross-functional, matrixed organizations is desired.
Demonstrated ability to communicate and manage service expectations with senior cross-functional stakeholders
Strong negotiating skills
Financial planning and analysis capabilities
Process management capabilities
Service-provider management capabilities
Certifications and Licenses:
MCR or other facilities certification(s) is desirable.
Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds.
Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds.
Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Requires 24-hour response availability seven days per week for emergency situations.
May be exposed to noise > 80dB TWA.
May be working at heights 4 - 10 ft.
Interpersonal Skills: Must have a proven record of engaging in a diverse multi-disciplined staff and developing high performance work teams.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
LBRE views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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