The Ophthalmology Department is seeking an Optician who will conduct consultative sales of prescription and non-prescription eyeglasses, contact lenses, readers, sunglasses and other eyewear accessories, partner with Opticians and Ophthalmic specialists who perform refractions and issue vision prescriptions, and manage daily Optical store operations.
Specific Duties & Responsibilities:
Assist customers (patients, visitors and employees) with the selection of frames, lenses and lens treatments in a professional, ethical and confidential manner.
Fit all types of eyewear including progressive and multi-focal lenses.
Order lenses from approved eyeglass lab vendors.
Track and inspect lab work prior to notifying the patient that their order is ready.
Address and resolve patient concerns related to eyewear performance and product warrantees.
Order and return store inventory based on Wilmer Optical expectations.
Monitor latest frame styles and make recommendations for new lines to Wilmer Optical.
Ensure the store is presented appropriately (meticulously clean, all boards are full, appropriate signage is in place, glasses information ready for customers to review).
Meet monthly with the Optician Supervisor.
Attend required training and mandatory meetings.
Build strong business relationships with referring physicians. Keep them informed about available inventory, lab services, vendor options, product warrantees, pricing and consultative selling.
Meet and exceed established sales goals for the store.
Other Job Functions:
Adjust and repair frames.
Prepare and submit all daily sales reports and deposits to Wilmer Finance within a timely fashion.
Process all invoices for payment through Wilmer Finance.
Maintain courier bags.
Provide float coverage as requested to other Wilmer Optical stores.
Perform other duties as assigned.
Minimum Qualifications (Mandatory):
High School/GED required.
One year of Optical retail experience required.
ABO certification is strongly preferred.
ABO certification is required after two years of service.
Must maintain certification throughout duration of employment.
Technical Qualifications or Specialized Certifications:
ABOC Mandatory after 2 years of service.
Classified Title: Optician Role/Level/Range: ACRO40/E/02/CC Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: Monday - Friday 8:30am - 5:00pm Exempt Status: Non-Exempt Location: JH Wilmer Eye at Bel Air Department name: SOM Ophthalmology Wilmer Vision Services Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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