HR Shared Services is responsible for all employee life cycle transactions and organizational management transactions for the Johns Hopkins University, Hospitals and Health Systems. We support 3 pay cycles and over 150,000 transactions annually. We are seeking an Human Resources Services Supervisor who is responsible for leading the day to day operations of the HRSS processing team.
The HRSS Supervisor, in collaboration with the HRSS Manager, will support a high performing team that processes manual transactions, responds to HR inquiries, supports data quality reviews, provides employee guidance on self service functions and monitors performance of automated HR processes in SAP. As needed the team will manually update values related to employee benefits elections.
This position is responsible for building, enhancing and maintaining a business partnership with HRSS clients within the Johns Hopkins Enterprise. The position will also be instrumental in supporting new HRIS functionality and assisting with future HRIS upgrades.
Specific Duties & Responsibilities:
Direct the timely and accurate processing of human resources, benefits and organizational management transactions in accordance with established quality and accuracy standards.
Implement improvements to HR Shared Services procedures and processing methods to efficiently and accurately meet production and performance goals as established by the HRSS Service Level Agreement.
Ensure customer service standards are routinely followed and establish improvements as needed
Determine work priorities and assignments for the most efficient use of staff and equipment.
Serve as an SAP HR subject matter expert to HR Shared Services customer base.
Provide feedback to individual team members in a timely manner to increase team member effectiveness.
Responsible for hiring, training and supporting new HRSS staff.
Respond timely to new processing requirements from HR centers of expertise
Establish and deliver internal knowledge building meetings with HR Shared Services teams
Provide procedural guidance and policy interpretation to staff as it relates to processing HR transactions
Assess the accuracy and integrity of HR master data and ensure that integrity is maintained through auditing and reporting.
Ensuring strong relationships are created and managed within HR Shared Services and with customer base.
Participate in project meetings for enhancements to SAP HR functionality as well as other HR systems that integrate with SAP.
Responsible for creating a work environment that maintains confidentiality.
Other duties as assigned.
Minimum Qualifications (Mandatory):
High School, one year of ERP (SAP, PeopleSoft, Oracle) and two years of supervisory experience in a customer service environment is required.
Knowledge of human resources administration.
Bachelor's Degree in Business (accounting, management), Human Resources or Management Information Systems is preferred.
Two years of SAP experience within a shared services or customer service environment may be substituted for supervisory experience.
A Master's Degree or additional ERP experience may be substituted for supervisory experience.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Special Knowledge, Skills & Abilities:
The successful candidate will
Have outstanding analytical and problem solving skills.
Be detailed oriented.
Have demonstrated ability to meet deadlines and manage multiple projects simultaneously.
Have excellent oral and written communication skills with all levels of employees.
Understand and utilize appropriate feedback methods to drive individual team member performance.
Have demonstrated leadership in developing a growing staff with 'team' orientation.
Have the ability to use SAP, Microsoft Word, Excel and PowerPoint for reporting and presentations.
Have the ability to interpret and analyze processing outputs, recognize errors.
Have strong customer service orientation.
Have demonstrated ability in the use of information system technology to improve operational processes.
7-9 nonexempt staff.
Classified Title: Human Resources Services Supervisor Role/Level/Range: ATO 40/E/03/OH Starting Salary Range: Up to $83k, commensurate with experience Employee group: Full Time Schedule: M-F 8:30-5 Exempt Status: Exempt Location: Eastern High Campus Department name: HR Shared Services Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at email@example.com. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.