The Department of Psychiatry and Behavioral Sciences is seeking a Medical Office Coordinator who will coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. This role nteracts with patients, patients' family members, referring physicians, and third party carriers with regard to patient-related issues. Works with others in a team environment.
Specific Duties & Responsibilities:
Coordinates a multi-faceted clinical/research office.
Assists patients, referring physicians, and third party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.
Schedules patients for laboratory tests, medical examinations, and consultations.
Acquires medical/psychiatric records of patients.
Relay information to patients regarding preparation for laboratory tests and examinations.
Maintains familiarity with various types of medical insurance to explain these plans.
Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Types routine correspondence and reports from dictation or handwritten copy using personal computer.
Transcribes machine dictated medical reports and other documentation using medical terminology.
Performs data entry of consult questionnaires.
Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
Answer telephone, screens callers, relays messages, and greets visitors.
Maintains calendar, schedules appointments and meeting rooms.
Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.
Coordinates the servicing of office equipment.
Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
Completes various request forms for office supplies and equipment as directed.
Performs miscellaneous related duties as assigned.
Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.
Minimum Qualifications (Mandatory):
High School Diploma or GED.
Two years secretarial experience.
Additional education may be substituted for years of experience.*
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Two years medical office experience.
Special Knowledge, Skills & Abilities:
Ability to work independently.
Attention to detail and good proofreading skills.
Excellent communication skills both written and oral.
Ability to interact effectively with individuals at all levels and from diverse cultures.
Clinical sensitivity required.
Knowledge of medical terminology.
Experience in the Johns Hopkins system strongly preferred.
Able to sit in a normal seated position for extended periods.
Able to reach by extending hand(s) or arm(s) in any direction.
Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
Communication skills using the spoken word.
Ability to see within normal parameters.
Ability to hear within normal range.
Classified Title: Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.41-$21.21 (Commensurate with experience) Employee group: Full Time Schedule: M-F, 8;30am - 5:00pm Exempt Status: Non-Exempt Location: Hybrid/JH at Towson Department name: SOM Psy General Psychiatry Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
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