Position is responsible for supporting and maintaining client endpoints (PC laptops/desktops, Apple laptops/desktops, tablets, mobile devices, and peripherals) located at Sibley Hospital and some regional campuses, using a portfolio of management tools and processes developed for the Hopkins enterprise.
Specific duties & responsibilities:
Position will provide direct support for both clinical and administrative customers hardware and software issues pertaining to any of the device types previously mentioned. Using all management tools that are available to the CTS support entities including SCCM, AD, Airwatch, BOMGAR, InTune, Ground Control and others. Generally, work is assigned based on Service Now incident management system or service request system in which case performance metrics are tracked and measured. In some cases, the position will participate in the execution of projects that affect a variable number of computers/customers in a given location ranging from a small department to an entire campus. During these projects the position will have some lead role assignments to ensure the team delivers on time and within the SLA given.
Specific devices, software, projects for which the position is responsible:
PC laptops/desktops, Apple laptops/desktops, tablets, mobile devices, and peripherals. Johns Hopkins is a large computing environment with multiple layers of infrastructure and technologies necessary to support the missions of Johns Hopkins. Position requires the ability to work with others to navigate through the complexities of the environment to make service levels are met.
Scale/size of area, project and/or system supported:
Client Technology Solutions (CTS) supports over 20,000+ computers located through the greater Baltimore/Washington area. The individual in this position will be exposed to a variable number of customers ranging from a small department to an entire campus. From Administrative to Executive level staff members supporting both Clinical and Private systems.
On call requirements:
Yes, there is a rotation between staff members for on call
Additional experience can be substituted for education.
Three years related experience in the IT field not specific to hospital support.
Additional education can be substituted for experience.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
4 years of strong IT experience.
Special knowledge, skills, and abilities:
In depth knowledge of Microsoft Products, ability to troubleshoot and resolve complex problems. Apple knowledge is a plus. Must be able to work alone and as part of a team.
Technical qualifications or specialized certifications:
Background in IT with many years of experience preferred.
Specific physical requirements for the job:
Does not have Budget authority at this level.
Essential Job Functions (add position-specific functions if necessary)
Classified Title: LAN Administrator II Role/Level/Range: ATO 37.5/03/OH Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: Mon-Fri 8:30am-5pm Exempt Status: Non-Exempt Location: DC - District of Columbia Department name: IT@JH Client Technology Solutions Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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