Administrative Director, Disease Center Operations
Dana-Farber Cancer Institute
Location: Boston, Massachusetts
Internal Number: 2022-30630
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
PRIMARY DUTIES AND RESPONSIBILITIES:
Staffing and Personnel Management
Coordinate faculty offer and retention packages, provider onboarding, training and credentialing;
Administratively responsible for entire Disease Center (Payroll, Occupational Health, Compliance);
Ensure appropriate administrative staffing levels for departmental business operations;
Responsible for hiring and training all administrative support staff, and providing ongoing training and career development opportunities;
Conduct regular meetings and problem-solve with all facets of scheduling, practice and research managers and supervisors in real-time.??
At minimum directly responsible for five reports and administratively for 20.
Financial Oversight and Planning
Maintain and regularly report out on the financial portfolio of operating, grant, clinical trial and discretionary/gift accounts;
Prepare and monitor operating budgets, identify and address budget variances monthly;
Assess productivity reports and calculate provider bonuses;
Manage and provide oversight of expenses, departmental reimbursement, and invoices;
Track outpatient sessions, maintain accurate clinical effort reports and process med-fees;
Continuous Process Improvement
Serve as primary point of contact in resolving staff and care delivery issues that arise;
Partner with Clinical and Nursing Directors across all service delivery lines;
Participate and build quality assurance project teams;
Routinely review template utilization data and adjust clinical templates as appropriate;
Maintain all Master Schedule Templates and implement changes when necessary;
Communicate and shar information regularly with clinical care teams, Yawkey operations and scheduling;
Facilitate communication and build rapport across Medical Oncology, Surgical Oncology, and Radiation Oncology;
Routinely review patient feedback with Disease Center Leadership and adjust processes as appropriate.
Strategic Planning and Implementation
Serve as conduit for Disease Center Leadership with DF/BW, Clinical Planning and Network Operations, and all Satellite and Affiliating Organizations to ensure alignment of vision and strategic initiatives and collaboration;
Routinely monitor and address new patient access metrics;
Review all Clinical Statistics Reports and report out to Disease Center Leadership on annual clinical growth and alignment with Institutional goals;
Establish and maintain rapport with appropriate Development contact and stay apprised of gift intention;
Collaborate with Marketing and Communications on new service lines or research developments;
Facilitate patient and provider symposiums;
Oversee and execute new programs and service lines.
Establish, implement and monitor processes and procedures for patient access and satisfaction to ensure excellence;
Effectively utilize existing resources to best meet the needs of patient and provider satisfaction;
Monitor a variety of clinical metrics/reports to ensure efficiency, performance and compliance;
Communicate and support Clinical/Disease Center in all technical upgrades and system updates;
Participate in the suggestion and development of new technologies and workflows to improve the patient and staff experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong financial acumen, including knowledge of research grants and contracts;
Demonstrated ability to coordinate and balance complex projects and competing deadlines;
Proven ability to relate well to and work effectively with all levels of the organization including faculty, clinical staff, and front desk personnel;
Excellent interpersonal and negotiation skills;
Ability to accurately and concisely share information (both written and verbal) to diverse audiences;
A true commitment to and passion for excellent patient care and access;
Ability to work within a team setting and foster collaboration;
Excellent customer service skills.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.?? As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.?? Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
MINIMUM JOB QUALIFICATIONS:
Bachelor's degree is required.?? Master's degree in business or health care administration (MBA, MPH, MHA) highly preferred.??
Minimum five (5) years of experience in hospital administration, preferably an academic setting, required.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.