JHPS is an organization that covers an extensive variety of institution wide activities. JHPS is responsible for the oversight of security operations and investigations on the campuses of Johns Hopkins University and Johns Hopkins Medicine. This position leads the strategy, implementation, and operations relating to JHPS enterprise-wide technology and software applications. This role ensures that JHPS is aligned with IT@JH strategic goals and has the proper processes, systems, and technologies to optimize JHPS's information technology environment and to realize the full potential of ongoing investments in IT systems and services. Areas of oversight include systems that support the safety of JHU and JHHS constituents, compliance and reporting needs, and master data management. This position ensures compliance with Johns Hopkins University & Medicine policies and procedures.
Reporting to the JH Vice President of Public Safety, with a dotted reporting line to the Chief Technology Officer this person works closely with the JHPS strategic leadership group and University JH-IT to develop and implement strategic plans that support the overall goals of the enterprise. This person provides counsel to JHPS senior leadership through the Senior Director of Finance and Administration related to technology and business process direction. They represent Hopkins while working with technology vendors and the JHU administration in the development of technology and/or regulatory policies and practices that have an impact on the business of JHPS.
Specific Duties and Responsibilities:
Has overall responsibility for the design, development, and application of technical solutions that satisfy stakeholder needs and are essential to the ongoing compliance, management and reporting operations of JHPS.
Ensures continuous delivery of information technology support and services that meet the evolving needs of the organization.
Strategic Planning & Controlling:
Leads strategic and tactical planning to achieve enterprise goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
Develops technology infrastructure to anticipate the organization's needs, be cost-effective, dependable, and compatible with existing and emerging technologies.
Anticipates change and is agile to respond when technology requirements emerge and evolve.
Understands JHPS goals, mission, and culture. Assesses impact and effectiveness of technology to ensure it supports the enterprise needs.
Balances available personnel and funding resources in support of meeting both operational and strategic imperatives.
Works with stakeholders, in conjunction with other leaders, to interpret business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, staff training, etc. that meets the agreed upon goals of the enterprise.
Responsible for relationships with strategic technology vendors and ensures adherence to any contractual obligations.
Creates and promotes a culture of excellence.
Facilitates and influences enterprise-wide strategic initiatives to achieve enterprise mission and organizational goals.
Oversees development and implementation of an effective and efficient organizational structure that, within the bounds of its responsibilities, supports the ongoing operations of JHPS IT.
Customer Service Orientation: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Collaboration: Works effectively and constructively with others; shares time, energy and knowledge with others to ensure they can succeed.
Time Management: Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
Relationship Building: Maintains and fosters relationships within, across, and external to organizational boundaries.
Conflict Resolution: Strong persuasion and conflict resolution skills. Ability to remain calm and professional under stress and during emotionally difficult employee matters.
Inclusion: Demonstrates awareness and respect of cultural and individual values; appreciates and leverages the strengths of others to accomplish goals.
Problem Solving: Applies critical-thinking skills to solve problems by generating, evaluating, and implementing positive solutions.
Organization Knowledge: Understands the vision, mission, and values of an organization in order to achieve success.
Effective Communicator: Provides regular, consistent, and meaningful information; listening carefully to others and ensures messages are understood.
Management Capabilities: Knowledge of administrative and office procedures and technology systems and workplace terminology.
Must be able to remain in a stationary position 50% of the time.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
This role routinely requires operation of a computer and other office productivity machinery.
Successfully complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.
Eight years of related experience, including three years of management/supervisory experience
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula*
Ability to interact with standard technology platforms (e.g., word processing, data entry, email, internet browsing, etc.)
Ability to use data to make comparisons, perform verification and reconciliations, and compile reports
Ability to find solutions to technical or operational problems
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
10 or more years of experience preferred
Classified Title: IT Operating Unit Director Working Title: Director of JHPS Information Technology Role/Level/Range: L/04/LG Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: Monday-Friday; 8:30 am - 5:00 pm Exempt Status: Exempt Location: Hybrid/School of Medicine Campus Department name: VP for Public Safety Office of Personnel area: University Administration
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at email@example.com. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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