The Whiting School of Engineering employs server and workstation technologies to support academic research and administrative activities. This position will enable the school to use best practices and efficient maintenance strategies with regards to machines on the Windows platform. The position reports to the IT Director of WSE IT but will be a highly skilled resource available to all users and IT staff across WSE.
Specific Duties & Responsibilities:
20% -- Systems Analysis Design and Implementation:
Provide leadership on projects creating the supporting infrastructure for Windows-based desktops including software distribution security remote access fault-tolerance and disaster recovery and backup.
Configure templates for standard WSE IT Windows Desktop distribution using WSE IT's VMWare-based private cloud.
Leverage tools for additional encryption backup and file synchronization / sharing capabilities.
Use scripting to automate monitoring maintenance and security tasks.
Document systems and processes for customers and for IT staff.
20% -- Install New Windows Systems:
Leveraging the tools and processes described above deploy Windows-based workstations and labs:
Work with customers to determine system requirements for sizing services network access.
Perform initial installation and software configuration.
Configure domain membership network and authentication.
Determine and implement backup and encryption strategy.
Ensure configuration security guidelines are followed.
40% -- Reconfigure Maintain and Troubleshoot:
For existing Windows workstations perform these system administration tasks:
Investigate service requests that require technical understanding across a variety of IT disciplines(networking operating systems and applications) and resolve the issue or escalate appropriately to different teams based on findings.
Upgrade existing systems not conforming to WSE IT standards to meet those standards.
Analyze virus- or malware-infected systems for the scope of damage inflicted and provide resolution.
10% -- Act as Backup Windows System Administrator:
In the absence of the Windows System Administrator provide backup administrative capabilities including:
Maintenance of share points and permissions.
Maintenance of print spoolers.
Adding and removing user access to files folders and printers.
10% -- Relationship Management / Leadership:
Interface with Hopkins IT for supporting services such as Office 365 virtual machine hosting network security storage and authentication
Interface with IT staff outside WSE IT to monitor / support their use of Windows desktop technologies
Monitor the Windows industry landscape by reading related publications and attending conferences
Special Knowledge Skills and Abilities:
Experience working in an IT environment leveraging Active Directory Group Policy SCCM MDT Office365 and PowerShell tools for desktop administration.
Strong understanding of system software networking filesystems and security configuration on Windows systems including encryption (Bitlocker) desktop backup (eg: Crashplan) and cloud-based file synchronization (OneDrive).
Understanding of Windows Server technologies related to desktop imaging and file and print sharing plus basic user administration for domain users.
Understanding of performing root cause analysis of system failures and security breaches.
Broad understanding of fundamental IT principles that result in maintainable secure systems supporting a wide array of applications and usage scenarios – local remote research open lab equipment-connected faculty and staff.
Ability to work independently as well as part of a team ability to support customers of all sorts (students to deans non-technical to experts).
Two years college coursework
Three years related experience
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula
Relevant certifications in Windows technologies or IT security a plus.
Classified Title: LAN Administrator II Working Title: Windows Desktop System Administrator Role/Level/Range: ATO 37.5/03/OH Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: 37.5/ Monday - Friday Exempt Status: Non-Exempt Location: Homewood Campus Department name: Engineering Business Office Personnel area: Whiting School of Engineering
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.