We are seeking an Associate Network Technician who, with guidance and direction, will diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include: Data Center networking, workstation networking, wireless networking, videoconference network, audio visual and satellite TV systems.
Specific Duties & Responsibilities
Assist IT Professionals who are Responsible for the Network of the Johns Hopkins Medicine East Baltimore Campus
Provide customer support for a variety of network related issues
Learn Network monitoring
Data Center equipment installations/de-installations
Network Fleet replacement
Learn how conduct IT equipment service provision surveys
Learn how to provision network services using the conducted surveys
Troubleshoot wired and wireless connections, install/upgrade network switches and wireless access point
Standing and or walking for extended periods of time
The ability to lift/carry/move equipment up to 20lbs
Completion of sophomore year of high school and some high school course work in IT, or IT Networking.
Basic Knowledge of IP/MAC Addresses, DHCP.
Computer experience is preferred.
Technical hand-on training on devices, network and/or wireless technologies are preferred.
Classified Title: Office Aide Role/Level/Range: ATO 37.5/01/OA Starting Salary Range: Commensurate with experience Employee group: Casual / On Call Schedule: Mon-Fri, hours vary Exempt Status: Non-Exempt Location: Mount Washington Campus Department name: IT@JH Networking, Telecom and Data Ctr Personnel area: University Administration
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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