The Whiting School of Engineering - Engineering for Professionals (WSE-EP) is seeking a Student Academic Success Coordinator to support students through their academic life cycle in the areas of student success, satisfaction, and retention. This critical role supports the outcomes of WSE-EP's students through a combination of high touch consultations with students around their academic goals, connecting students with resources and services to help them succeed, identifying and strategizing resources to drive student success, and data-driven decision making. A successful candidate will collaborate with internal and external stakeholders and serve as a subject matter expert in student success, satisfaction, and retention.
Specific Duties & Responsibilities
In partnership with the Associate Dean and Manager of Academic Affairs and the Engineering Education Program Services Office, implements strategies to positively impact key metrics, (e.g., student satisfaction, student retention, and graduation rates)
Manages student attrition through analyzing problem areas, determining solutions to eliminate or reduce the impact of potential barriers
Identifies and implements processes and technological solutions (e.g., Degree Audit, OnBase) within the Office of Academic Affairs, which will address student and Faculty Advisor needs, in conjunction with EP student services partners
In collaboration with the Manager of Academic Affairs, Office of Engineering Support and Advocacy, and Director of Enrollment Management, implements student success and retention strategies and match students with the appropriate resources to aid in their success
Collaborates with WSE-EP leadership and key campus resources to facilitate the successful transition of students into WSE-EP through the new student orientation
Maintains records of individual student data in accordance with the Family Educational Rights and Privacy Act (FERPA)
Provides and partners in trainings to educate students regarding WSE-EP's academic policies, support systems, and resources
Practices data-driven outreach, proactive resource referral, and timely academic solution interventions to meet the needs of students
Partners daily with offices across the university (e.g., Registrar, Enrollment Management, Case Management, Disability Services, Faculty Advisors, Student Conduct, Career Services) to assist students in resolving issues, navigating support, and managing complex cases that may affect persistence, satisfaction, and degree completion
Other duties as assigned
Three years progressively responsible experience in program administration in an academic environment
Additional education may substitute for required experience and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula
Master's Degree and 3 - 5 years' experience in at least one of the following areas: higher education program management, case management, advising, retention, or enrollment services
Experience working with graduate professional, online students
Special Knowledge, Skills & Abilities
Knowledge of and experience with working with students with a multitude of intersectional identities and creating inclusive learning environments for them to succeed and thrive
Comprehensive knowledge of opportunities and challenges impacting international students
Knowledge of higher education laws and regulations impacting students
Strong verbal and written communication skills, including ability to present and write creative cogent communication with students
Familiarity and comfort with analytical skills, with ability to summarize data for reflection and action by stakeholders.
Project management and event planning skills, with the ability to effectively manage many simultaneous projects and issues
Ability to maintain sensitive and confidential records and information
Strong attention to detail, adherence to deadlines, and excellent follow through
Ability to think critically and identify potential issues before they arise
Strong MS Office Suite skills and high degree of comfort working with large databases and spreadsheet
Classified Title: Academic Program Administrator Working Title: Student Academic Success Coordinator Role/Level/Range: ACRP/03/MC Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: Mon. - Fri., 8:30 a.m. to 5 p.m. Exempt Status: Exempt Location: Hybrid/Homewood Campus Department name: EP Personnel Personnel area: Whiting School of Engineering
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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