We are seeking aSr. Medical Office Coordinatorwho will coordinate daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. This position provides direct support to clinical staff on operational and administrative tasks including those related, but not limited to: templating, authorizations, scheduling, registration, ordering, electronic medical record usage and special projects. Serves in lead capacity to orient, train, and direct new patient service coordinators (PSC), and medical office coordinators. Work with clinic manager to manage PSC's weekly schedules to ensure adequate coverage/support and serve as a resource in a team focused environment. They will address patient questions and concerns. Resolve issues promptly and accurately, use electronic medical record system to document all interactions with patients. Work with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication, and supplies. Act independently with professionalism and efficiency.
Specific Duties & Responsibilities
Trains new patient service coordinators and serves as lead for current PSC staff and other Medical Office Coordinators.
Oversees day to day activities of PSCs and other medical office coordinators.
Assist with patient scheduling and registration, check-in/check-out and coordination of cancellation and rescheduling of clinics.
Acts as subject matter expert for practice regarding insurance information, both government and commercial.
Routinely addresses complex situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, international patients, insurance and unique scheduling situations.
Educates patients authoritatively about their coverage and payment responsibilities.
Obtains pre-certification/authorization and/or referrals as required by payors for clinical procedures, services, medication, and supplies.
Ensures patients understand and sign all necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.).
Collects payment/s from patients as needed. Follows protocol for time of service collections.
Documents insurance information in the patient's electronic medical record system accurately.
Reviews schedules in advance to verify insurance requirements and scheduled procedures and services requiring pre-authorization have been obtained.
Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.
Acts as point person for questions from interdisciplinary divisions such as the Call Center.
Resolves patient questions promptly. Involves other staff/faculty or divisions as needed (e.g. billing).
Acts on medical record requests which arrive directly for the division. Ensures all relevant outside medical records are received and scanned in advance of appointment. Ensures physician receives medical records in advance of visit/procedure.
Monitors In-Basket messages daily. Resolves if possible. Routes and/or reminds front desk and clinical staff as needed.
Participates in tasks needed to ensure compliance with regulatory requirements.
Monitors flow of office for improvement opportunities.
Performs other duties as assigned.
High School Diploma or graduation equivalent.
Three years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.
Experience in the Johns Hopkins system strongly preferred.
Knowledge of medical insurance coverage preferred.
Medical terminology and average computer skills preferred.
Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.94-$25.27/Hr (Commensurate with experience) Employee group: Full Time Schedule: Mon – Fri 8:30 – 5:00 Exempt Status: Non-Exempt Location: JH Wilmer Eye at Columbia Department name: Columbia Practice Oph Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
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