The successful candidate will work with internal and external teams that optimize the customer service effort at the College. This role, under general supervision, performs support service duties of moderate difficulty in the event support field, pressure washing and minor building maintenance such as replacing ceiling tiles . Provides support for both on and off campus events, moves, and assists with furniture relocation.
High school diploma and experience in event support, and furniture moves . Must be able to follow oral and written instructions. Must be able to submit detailed and complete records and paperwork associated with various special events, event support, furniture relocation, etc. Troubleshooting and resolving problems. Ensuring that special events have all the requested materials needed per the work order request. Identifying and assessing customer’s needs to achieve satisfaction. Handling customer complaints and providing appropriate resolutions and alternatives. Organizing and maintaining files and records. Assisting requesters/supervisors/managers/coordinators to ensure logistical arrangements for programs are met. A valid SC driver’s license, or the ability to obtain one within 30 days of employment, as the employee will be required to drive state vehicles to transport equipment and/or personnel. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Must have knowledge of basic hand tools, equipment, materials and supplies used in event support and moves. Must be professional and reliable with ability to effectively communicate oral and written information to faculty, students and staff.. Ability to reprioritize workload during emergencies. Ability to identify and address problems, meet deadlines, and collaborate with various departments. The ability to adapt and respond to different audiences. Strong interpersonal and organizational skills. Ability to work cooperatively with students, instructors and staff, especially as part of a team. Ability to work on multiple projects independently, at times under short deadlines.. Attention to detail and ability to take initiative. Position requires basic computer skills and working knowledge and experience in using e-mail. Knowledge of Microsoft Office (Word, Excel, Outlook, etc.) is preferred. Experience in utilizing on-line work order systems is a plus. Skill with electronic devices such as iPhone and iPad is preferred. Must be able to follow oral & written instructions. All employees at the College are expected to perform their jobs in a safe manner in accordance with best safety practices as prescribed by their department, the Office of Environmental Health and Safety, and the Occupational Health and Safety Administration training as provided by Facilities Management at the College of Charleston.
Additional Comments Regarding Position
Must be able to perform duties as described and work both indoors and outdoors in all types of weather. Must be able to work in close quarters, climb ladders/stairs, enter/exit hatches, & work on rooftops. Must be able to work in areas of excessive heat/cold and lift or move furniture, objects, heavy components, and equipment weighing up to 50 pounds. Required to work on weekends and after normal working hours, as needed, to assist with special events, moves, and emergencies. Some overtime & call back after normal working hours and on weekends will be required, as needed. May be required to be on campus prior to & immediately following all emergencies such as hurricanes, floods, snow/ice storms, etc. to assist in cleanup of potential damage to campus.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
1. Moves furniture, sets up chairs, desks & tables as required. Handles furniture properly & safely to avoid damage & injury. Adheres to strict timetables & transports, sets up & breaks down, & removes materials, chairs, tables, etc. for use at various locations for special events (sports events, orientation, commencement, inauguration, convocation, dedications, student events, back to school picnic, etc.). Performs work assignments throughout the college campus and in various college buildings, residence halls, historic homes, office buildings and large facilities. Responds to assigned work orders with a sense of urgency and ensures appropriate and timely resolution. Operates mobile electronic device to access, update, and complete work orders to include all appropriate information to reflect action taken, labor hours, parts, materials and other historical and cost related items.
Essential or Marginal
Percent of Time
2. Supports general programs and special event needs and own operational tasks and programs for the College and Facilities Management team. Performs customer service related tasks in the area of events, relocations, special events, and moves throughout and across the college campus inside and outside various buildings, dormitories, historic homes, office buildings, and large facilities. Performs work necessary to complete assigned work orders. Follows proper guidelines and safety procedures and completes work orders in a timely manner, ensuring that work quality meets or exceeds good quality standards.
Essential or Marginal
Percent of Time
3. Assist with Facilities operations as needed. Support inventory management of all special event products and assets across the College. Support with the execution of the event details, with specific focus and support on largest events. Assist with managing customer expectations and deadlines.
Essential or Marginal
Percent of Time
4. Demonstrates safety knowledge by practicing and adhering to all proper safety procedures and OSHA regulations pertaining to the maintenance trade. Consistently wears/uses appropriate personal protective equipment as required. Responsible for ensuring that furniture, floors, walls, & surrounding work area is protected from dust & debris while work is being performed. Also responsible for ensuring that all job sites are thoroughly cleaned when work has been completed.
Founded in 1770, the College of Charleston is the oldest institution of higher education south of Virginia and the 13th oldest in the United States. The College has earned a reputation for excellence in the liberal arts and sciences throughout its nearly 250-year history, and this remarkable tradition provides a strong foundation for 21st century learning. The College is also one of the largest and most sought-after employers in the region. The College is more than just a place to work; it’s a place where you can build a career and make a difference for our students and the community. We offer a wealth of benefits, resources and learning opportunities.