The Clinical Program Specialist provides administrative services to patients under the auspices of the Retina Professor, Dr. Peter Gehlbach.
Specific Duties & Responsibilities
Coordinate patients' medical journey including pre-arrival tasks, scheduling appointments, financial clearance, onsite case coordination, coordinating access to patient education resources, facilitating post-care requests.
Call patients prior to visits to provide needed information before their arrival.
Integrate concierge elements of access to care to ensure outstanding customer service.
Help less able, less privileged disenfranchised or medically debilitated patients understand what to expect during their visit.
Review and resolve obstacles for patients trying to access and navigate getting into and out of the clinic as well as the Johns Hopkins campus and parking areas.
Coordinate transportation for patients who cannot drive or have no options for transport.
Greet patients upon arrival and guide them through the registration process.
Walk patients to waiting areas. Escort them into the exam room when called.
Guide patients to various other areas within Wilmer for additional services as needed.
Assist with maximizing patient throughput in the clinic.
Identify patients with the greatest need of assistance each day and triage them accordingly.
Ensure the patient is scheduled for any follow up visits recommended by the physician.
Work closely with patients' family and friends to answer administrative questions and concerns.
Ensure the patient and their family member/s have the care plan provided by the physician.
Minimize patient frustration and confusion during their visit.
Identify, track and report on practice patterns and inefficiencies for purposes of improving patient services.
Three years related experience. Additional experience may substitute for education.
Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.
Classified Title: Administrative Program Coordinator Working Title: Clinical Program Specialist Role/Level/Range: ATP/03/PC Starting Salary Range: $52,230 - $71,890 (Commensurate with experience) Employee group: Full Time Schedule: Mon - Fri/8:30 - 5:00 Exempt Status: Exempt Location: School of Medicine Campus Department name: SOM Oph Retina Service Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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