We are seeking a Director of Clinical Research Revenue Cycle who will be responsible for the expanded implementation of Clinical Research Revenue Cycle systems and workflows across Johns Hopkins University School of Medicine and Johns Hopkins Health System. The Director will promote and support the clinical trial infrastructure to advance clinical trial activation, study management and provide support to principal investigators and clinical research personnel.
The Director will implement processes and guidance for clinical trial billing and reporting in accordance with federal regulations and internal policies. The Director will coordinate and develop educational material to support related workflows and applications. The Director collaborates with the various clinical research offices to bring together operational workflows, strategic planning, policy development, financial management systems, and reporting on clinical research revenue cycle activities.
Ensure comprehensive and effective implementation and use of Oncore (Clinical Trial Management System and Epic Enterprise Electronic Medical Record and Billing applications across Johns Hopkins Medicine. Implement performance improvement strategies to ensure performance metrics for accountability are consistently met. Monitor and provide periodic reporting on OnCore system adoption and use. Develop and execute strategies to maximize OnCore capabilities supported by system capacity and licensure.
Support the Vice Dean and Senior Associate Dean in the strategic planning and development of a highly functional, effective, and efficient infrastructure for clinical research. Continuously seek to enhance the processes, training and information systems essential to the success of IT, CRSS and CRBC. Identifies areas where financial and operational policies are needed and guides their development, approval and implementation. Serves as a key project management staff for clinical research revenue cycle activities.
Work collaboratively and proactively with clinical departments to ensure there is appropriate structure and support for the clinical research revenue cycle. Develops departmental budget to secure resources for all necessary OnCore CTMS related functionality supporting clinical research revenue cycle activities. Interfaces with senior financial leadership personnel to secure ongoing access to financial resources needed to maintain OnCore CTMS system.
Specific Duties & Responsibilities:
Management & Operations
Works with Johns Hopkins Medicine to devise policies and practices that optimize workflows among the groups. Leads processes improvement efforts supporting clinical research staff and resolving issues that impede IT, CRSS and CRBC productivity or compliance.
Works closely with the clinical research teams to promote the use of the Clinical Research Management System as the primary tool for managing the participant data for clinical trials.
Oversees the development of internal policies, protocols and processes to assure accurate and consistent performance of all work within the clinical research enterprise and OnCore clinical trials management system.
Serves as the project manager for development of new processes, workflows and information technology systems to improve clinical research revenue cycle operations. Continually works with group leaders identify and implement process automation to the extent supported by technology, compliance and staffing.
Audits and provides guidance to clinical departments to ensure they possess proper infrastructure to interact effectively with clinical research revenue cycle operations and financial management.
Responsible for the planning, project management and expansion of OnCore CTMS operations to new hospital and practice acquisitions. Works with leaders to determine the most effective site for the performance of Clinical Research Revenue Cycle Processes.
Serves as the key resource with regard to the clinical research revenue cycle for senior leadership, clinical administrators, directors of finance, etc.
In conjunction with the leaders in clinical research, creates and recommends policies and procedures for the clinical research revenue cycle to the Vice Dean and Senior Associate Dean and/or the Executive Steering Committee for approval.
Creates and delivers training and orientation to introduce the OnCore CTMS to faculty and research program managers and coordinators. Training sessions will be developed to offer access in person, via electronic conference, or through pre-recorded asynchronous sessions.
Ensures access to support resources, including training and documentation for clinical research teams and revenue cycle personnel related to the OnCore CTMS.
Contributes timely and relevant content for the Clinical Research Revenue Cycle web-based training program.
Develops criteria for evaluating training needs for OnCore features used by clinical research teams and financial managers.
Coordinates the monthly required training for newly hired clinical research staff.
Develops tracking mechanism to monitor training activity, identify opportunities for improvement, and report identified gaps to departmental leadership.
Performs periodic assessments, via survey or other methodology to gauge effectiveness of training efforts and satisfaction with support offerings.
Recommends and develops, with input of the directors of the various offices that comprise CRRC, training programs and procedures to ensure clinical research staff are prepared to perform and adhere to the tasks required to ensure accurate clinical research billing.
Oversees the collection of data for measuring compliance with the key controls required for accurate clinical research activation and billing.
Develops monitoring reports to assure efficient performance across the multiple operations that comprise CRRC and that productivity targets are met.
Analyzes data and recommends appropriate action to address issues to the Vice Dean and Senior Associate Dean.
Scope of Responsibility
Knows the formal and informal goals, standards, policies, and procedures including familiarity with and sensitivity to the relationships withother departments within the School of Medicine, the Clinical Practice Association and the Johns Hopkins Health System.
On a regular and continual basis, exercises administrative and technical judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs,and quality of service across the CRRC operations.
Routinely handles confidential patient and sensitive financial information.
Identifies and implements routine process and operational improvements independently, conferring with the Vice Dean and Associate Dean whenever there is a major change to workflow or processes.
Exchanges non-routine information with tact and persuasion requiring excellent oral and written communication skills.
This description is a general statement of required major duties and
responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Minimum Qualifications (Mandatory):
Bachelor's Degree in Business, Accounting, Finance, Systems Operations, Healthcare Administration, Nursing or related field required.
Master's Degree in Healthcare or related field preferred.
Minimum of seven (7) years of administrative experience in an academic medical center environment required.
Extensive knowledge of clinical research operations and finances and the associated infrastructures: systems, staffing, space, etc., required.
Requires exceptional management skills in order to work in a matrix-based, highly complex environment.
Must be self-motivated and comfortable working independently, as a team leader and as a team member.
Must demonstrate relevant managerial experience in motivating staff to perform as a team in harmony with the goals of the organization and the team.
Experience developing staff to assume leadership roles preferred.
Project management, Lean Processes, Six Sigma, Agile training or other operational improvement methodologies would be helpful.
* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Certification in Healthcare Compliance (CHC) or Healthcare Research Compliance (CHRC) from the Health Care Comliance Association preferred
Special Knowledge, Skills & Abilities:
Must be highly motivated, productive, results-oriented, credible, professional, a creative problem solver, articulate, effective communicator, flexible, persuasive and able to work collaboratively with a wide range of professional colleagues.
Proven ability to implement and manage large operational projects in a complex environment.
Requires a detail-oriented individual with the ability to handle a high volume of multiple tasks and follow through to completion.
Must be able to learn quickly and work independently to address a variety of complex issues.
Requires strong problem solving skills, analytical ability and organizational skills in order to assess information and issues and to provide recommendations based on data analysis or operational performance.
Must handle confidential and sensitive information in a discreet and professional manner.
Must demonstrate sound and prudent judgment and the highest degree of integrity in all business dealings.
Proficient in Microsoft Word applications including Excel and Word, Outlook or equivalent e-mail, and internet usage.
Familiar with SQL data basesstructures.
Sitting in a normal seated position for extended periods of time.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), e.g., use of keyboard.
Communication skills, using the spoken word.
Ability to see within normal parameters, ability to hear within normal range and ability to move about.
Classified Title: Director, Office of Clinical Trials Working Title: Director of Clinical Research Revenue Cycle Role/Level/Range: L/04/LG Starting Salary Range: $106,430 – $146,390 annually (commensurate with experience) Employee group: Full Time Schedule: M-F 830 am - 5 pm Exempt Status: Exempt Location: School of Medicine Campus Department name: SOM Admin Res Clinical Research Contract Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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