We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer GSS. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.
Specific Duties & Responsibilities
Screens patient calls and medical issues. Answers patient questions where appropriate and determines if physician response is required.
Registers patients for clinical appointments using electronic medical record system (Epic).
Answers phones and provides routine information to callers.
Responds to medical records requests. Scans medical records documents into the electronic medical records system.
Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system.
Collects time of service payments, issues receipts, and prepares end of day reconciliation.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third party queries and explains payment policies.
Assists with back office duties as needed to ensure consistent patient flow.
Reschedules patients when provider clinic schedule changes.
Maintains familiarity with various types of medical insurance in order to properly schedule patients and answer patient questions.
Schedules patients for laboratory tests, medical examinations, and procedures.
Resolves any schedule conflicts.
Uses automated records systems to access, enter, and edit patient information.
Coordinates visits either within the office or between other offices and/or departments.
Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person.
May obtain pre-certifications as required by patients' health care insurers or managed care providers.
Fills vacancies due to cancellations.
Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker's compensation forms, etc.).
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Provide other duties, as assigned.
High School Diploma or GED required.
One year work experience required in a similar service-oriented industry.
Must obtain certification or competency (passing training exams) in appropriate skill groups during introductory period.
Excellent communication skills.
At least average computer skills.
Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.
Two years college or equivalent work experience preferred.
Two years related ophthalmology/JHH system work experience strongly preferred.
Medical terminology and knowledge of medical insurance coverage preferred.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.70 - $21.65/hr (commensurate with experience) Employee group: Full Time Schedule: Mom - Fri/9:00 - 5:30 Exempt Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM Oph Greenspring Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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