We are seeking a Sr. Medical Office Coordinator (MOC) who will independently coordinate day-to-day activities of a multi-faceted medical/research practice to ensure a smoothly functioning office and exemplary patient relations. The Sr. MOC will offer friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while visiting the Johns Hopkins Vasculitis Center.
Specific Duties & Responsibilities
Proactively creates more efficient work processes and workflows; reviews and analyzes workgroup operating practices such as recordkeeping systems, forms, and workflow systems. Recommends and implements approved changes.
Schedules patients for new and returns appointments, medical examinations, procedures and consultations.
Completes pre-registration and prior-authorizations to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO's. Resolves third party issues.
In partnership with the Access team, directs new patient referrals and assist with any new patient testing coordination.
Resolves any scheduling conflicts in proactive and timely manner. Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Effectively utilizes waitlist.
Provides high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.
Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolves and/or elevates any patient problems if proactive and timely manner.
Demonstrates understanding and sensitivity to diversity. Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations/recommendations to ensure patient expectations are exceeded.
Prints and mails directions, maps, fee schedules, doctor's notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.
Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visit documentation.
Relays information to patients regarding preparation for laboratory tests and examinations.
Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing. Answers phones and provides routine information to callers. Processes incoming EPIC messages/prescription refills, faxes and mail in a timely fashion.
Assists patients, physicians and/or family members with the completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information or assistance.
Serves as primary backup for the division's other Medical Office Coordinator team.
High School Diploma or graduation equivalent.
Three years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.
Experience in the Johns Hopkins system strongly preferred.
1 year in similar service-oriented industry highly desirable.
Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $17.95-$25.30 HRLY (Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30am - 5:00pm Exempt Status: Non-Exempt Location: Hybrid/Johns Hopkins Bayview Department name: SOM DOM Bay Rheumatology Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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