The Department of Otolaryngology (White Marsh clinic site) is seeking a Patient Service Coordinator/Medical Assistant (PSC/MA) who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic on the White Marsh campus. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.
Specific Duties & Responsibilities
Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
Provides cross coverage for the full-time MA and PSC (registration).
Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
Assists patient's to exam room and prepare patients for examination and/or diagnostic procedures.
Prepares examination or treatment areas before, during and after patient use.
May assist with medical records preparation.
Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
Operates clinical equipment as directed by a physician.
May perform phlebotomy functions (only when necessary, i.e. the full-time phlebotomist is absent and no back-up is available).
Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
Telemedicine triage as needed
Minimum Qualifications (Mandatory)
High School diploma or GED required.
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire.
Current CPR certification by the American Heart Association or the American Red Cross required.
Must maintain MA and CPR certification/registration during duration of employment in this position.
Completion of an accredited Medical Assistant training program required.
Current CPR certification required and must maintain certification for duration of employment.
Must be able to lift, push, pull and bend.
Classified Title: Patient Service Coordinator/Medical Asst Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $15.70 - $21.65 (Commensurate with experience) Employee group: Full Time Schedule: Mon-Fri 8:00-4:30 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oto Clinic Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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