Manager - Transplant Programs - Organ Acq-Heart (1.0 FTE, Days)
Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 10627181
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
Provides leadership and management for assigned organ transplant programs. Responsible for the nursing component of the following: management of patient care delivery, human resource management, performance improvement, fiscal management, management of organizational change and operations related to future clinical development and success of the program. The manager will demonstrate a commitment to staff education and development.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Management of Patient Care Delivery: Assures the delivery of quality, therapeutic and cost-effective care to transplant patients in the inpatient and outpatient settings. Demonstrates the ability to consider age-appropriate needs when interacting with and caring for neonates, infants, pediatric, and adolescent patients.
* Assures that care given to patients is in accordance with standards of practice and desired patient outcomes.
* Determines an appropriate delivery of care model for the Service in cooperation with Patient Care Management, unit staff and physicians. Implements and evaluates safe, therapeutic, cost-effective innovative patient care practices.
* Assures efficient, effective work flow to meet the needs of patients and staff, including adequate number of staff, materials and supplies.
* Assures development, maintenance, accurate interpretation and use of policies and procedures on the unit and within the organization.
* Assures Program?s compliance with the state, federal and regulatory mandates (Joint Commission, Title 22, CCS, UNOS, CMS, and California Nurse Practice Act). Develops action plans to ensure on-going compliance with all regulatory mandates. Submits UNOS data and quarterly Medicare cost report surveys on a timely basis.
* Manages work flow within given fiscal parameters. When patient care requirements or other operational needs obligate use of resources beyond monthly portion of annual resource allotment, provides justification to the PCD and implements agreed-upon plan.
* Demonstrates an ability to recognize management problems and collaboratively develops solutions.
* Demonstrates appropriate judgment in referring unresolved and recurrent issues or problems.
* Assists in the provision of patient care when necessary; maintains clinical competence.
* Identifies and/or responds effectively to the services changing needs and helps with priority setting. Anticipates potential problems and formulates plans to prevent them.
* Promotes policies and practices that treat family members as valued members of the health care team.
* Works with team on developing and implementing patient teaching guidelines and checklists.
* Meets regularly with the managers of units that interact with the transplant populations. Ensures compliance with hospital policies and procedures and HIPPA.
Human Resource Management: Communicates staff and management performance and expectations. Manages human resources effectively. Provides ongoing and annual performance feedback and evaluation.
* Works with Patient Care Services and Human Resources to attract, recruit and retain qualified applicants.
* Interviews and staff in a timely manner according to appropriate hospital, regulatory and federal guidelines.
* Develops and maintains an adequate position control to provide cost-effective, quality patient care services.
* Ensures that staff participates in competency-based orientation and training that is current, effective and outcome-oriented.
* Effectively coaches and counsels staff to promote a higher level of development. Lends support and guidance as appropriate.
* Assists staff to develop and implement measurable professional goals reflecting the hospital's mission and strategic imperatives as well as individual learning needs.
* Works collaboratively with other departments to meet unit and organizational needs.
* Resolves conflicts constructively using appropriate management strategies.
* Effectively uses the corrective action process when necessary.
* Evaluates ways to use technology to improve efficiency and effectiveness of care.
Performance Improvement (PI): Strives toward high performance and improvement in all operations. Develops, implements, and evaluates PI projects/processes in order to continually monitor and improve patient care.
* Clearly identifies opportunities to improve quality, timeliness, efficiency and effectiveness of transplant and services.
* Collaborates in the development of processes that monitor patient care delivery.
* Uses a variety of analytical techniques to solve problems.
* Evaluates and assesses outcomes related to PI processes.
* Communicates processes and outcomes to all levels of staff and other disciplines.
* Orients and educates staff to their role in contributing to the hospital wide and unit based performance improvement processes.
* Develops and implements a written quality improvement plan which is evaluated and updated at a minimum annually.
* Works with management to complete the transplant dashboard.
* Works with Transplant Donor Networks to monitor accuracy and completion of donor activity and data and to ensure quality of on-call operations. Provides data as needed.
Fiscal/Revenue Management: Manages unit workflow and patient care delivery with the goal of achieving optimum financial position.
* Develops a patient care financial management plan for the Service including operational and capital budgets.
* Communicates fiscal expectations for the Service (updates on unit performance, variances and necessary fiscal adjustments) to physicians and staff.
* Effectively controls costs through economical utilization of personnel, materials and equipment, taking into consideration patient quality issues.
* Collaborates with case managers, physicians and other disciplines to assure a cost-effective approach to individual patient care from admission through discharge.
* Creates and monitors budget statements and financial reports (excluding academic and research budgets and reports) for the Services. Prepares variance reports and implements corrective action to maintain service operations within budget constraints.
* Solicits input and feedback, and develops action plans on opportunities or methods to improve service cost-effectiveness and enhance revenue.
* Maximizes revenue by tracking all living related donor charges, cadaveric charges, travel and surgical fees related to organ acquisition. Verifies data for the monthly statistics in renal transplant.
* Works with staff and other departments in providing clinical information for contracting proposals and negotiations. Responds on a timely basis to requests for information from the insurers and organ procurement agencies.
* Monitors and utilizes resources to ensure that all Transplant billing is in compliance with governmental agencies (Medicare, MediCal etc.).
* Coordinates the implementation of CCS billing in the Transplant, clinical areas. Provides ongoing monitoring of compliance in this area. Reviews fiscal implications on a regular basis.
Communication and Interpersonal Relationships: Communicates effectively to maintain positive working relationships and achieve desired outcomes.
* Demonstrates effective and positive communication skills in all situations. Role models and coaches staff to do the same.
* Collaborates with physicians and other disciplines to establish and maintain quality patient care delivery.
* Effectively organizes ideas for logical presentation and acceptance.
* Demonstrates good judgment in selecting the appropriate mode of communication (verbal, written, electronic).
* Conveys and role models a positive, professional image which reflects favorably upon the public relations of the organization.
* Demonstrates effective communication skills with patients and families.
Management of Organizational Change: Works collaboratively to guide and influence the course of change.
* Maintains a current awareness of changes in the health care environment.
* Demonstrates ability to manage organizational change.
* Identifies opportunities to develop programs which contribute to the effectiveness of the overall operation.
* Facilitates staff understanding of the need for and impact of change.
* Encourages new and innovative strategies to deal with change.
* Recognizes and manages the impact of stress and burnout on organizational effectiveness; plans approaches to help staff handle stress.
Professional Development: Assumes responsibility for professional self development. Quality of work reflects high professional and ethical standards.
* Acquires knowledge and skills, both clinical and administrative, required to effectively perform job functions.
* Integrates management skills with clinical expertise.
* Performs work duties with creativity, resourcefulness and initiative.
* Develops and implements a plan for professional self-development; uses personal insight and feedback from others to complete self-evaluation and performance goals.
* Seeks opportunities to enhance clinical and management competencies.
* Actively participates and contributes to hospital and departmental committees.
* Complies with departmental attendance, health and safety standards.
* Consistent with duties identified above, assumes 24 hour a day accountability for assigned nursing departments(transplant).
* Assists Patient Care Director and physicians in achieving and maintaining a viable cost structure while delivering "best practice" quality and clinical services.
* Incorporates continuous performance improvement perspective into ongoing operations.
* Coordinates and integrates service intra-and inter-departmentally to ensure coordination of patient care.
* Provides appropriate orientation, education and on-going staff development to assure the provision of quality patient care. Assure appropriate number of qualified and competent staff to provide appropriate patient care services.
* Manages patient care according to unit-specific written goals and scope of service plan.
* Assures the delivery of quality, therapeutic and cost-effective care to patients and families.
* Collaborates with business development on initiatives to increase program growth, analyze and improve patient satisfaction and other initiatives.
* Collaborates with PR, marketing and physicians in the production of the programs annual report.
* Reviews website material annually and updates site as appropriate.
* Other duties as assigned.
Leadership: * Provides clear direction and establishes challenging and realistic priorities for service.
* Maintains perspective, balance and flexibility in managing complex systems and programs.
* Creates and facilitates collaboration and cooperation among diverse groups and professional disciplines to achieve results.
* Promotes team building among diverse groups by emphasizing a spirit of cooperation among all transplant and staff members.
* Collaborates with the physicians and managers on new ideas for increasing volume growth, patient education and overall program visibility. Assists in the development of program materials for internal and external use.
Performs other duties as assigned.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: Bachelor of Science in Nursing or a related health /business field preferred
Experience: Three to five years of experience as a transplant coordinator preferred. Pediatric experience preferred
License/Certification: PA - Valid California license to practice as a Physician Assistant - OR - RN - Valid California license to practice as a Registered Nurse or NP - Valid California license to practice as a Nurse Practitioner
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.