We are seeking a Strategic Internal Communications Manager who will direct, oversee, and execute internal communications strategies and plans aimed at keeping faculty, staff, and students informed about important School of Education (SOE) initiatives, goals, and events, in alignment with the university's communications practices. This newly created position will report to the SOE Senior Director of Marketing and Communications, serve as the liaison with divisional internal communications managers, and be responsible for initiatives that may include directing, supervising, and writing about matters such DEI initiatives, hybrid work, COVID, the SOE building renovation, and other issues.
The Communications Manager will serve as the strategic communications lead for SOE business units including academic affairs, enrollment services, finance, HR, and student affairs as well as the liaison on communications to the faculty development office and the faculty senate. This role will have direct and intentional collaboration with faculty leaders and business unit leads. The Strategic Internal Communications Manager will work to reinforce strategic messaging set by the dean and leadership team through broad messaging and targeted campaigns.
The position will require a skilled manager with strong organizational, writing, copy-editing, and digital skills who has a collaborative, open work style and is comfortable in a digital environment. The Strategic Internal Communications Manager will be an integral member of a vibrant, fast-paced Marketing and Communications team that is focused on excellence.
Specific Duties and Responsibilities
Leads efforts to develop a cohesive internal communications strategy for faculty and staff that aims at building community and positioning the division within the university.
Develops and manages relationships with key internal stakeholders including faculty and staff members.
Plans and executes two weekly e-newsletters, SOEThisWeek and the Student Newsletter, to keep faculty, staff, and students updated.
Oversees, manages, and creates content as well as maintains the internal website Inside Education, updating information on a consistent basis.
Updates and publishes SOE policies and procedures on the internal website, and facilitates the adoption of best communications practice across the SOE community.
Leads, manages, and maintains the appropriate communications tools, including SYMPA mailing lists, SOE-communication inbox, Staffbase, and SharePoint.
Plans and creates templates for internal crisis communications announcements such as building closures, and other emergencies.
Curates and publishes routine internal happenings such as new faculty hires, job talks, promotions, new academic programs, or discontinued programs, etc.
Tracks and reports on the progress of projects.
Bachelor's Degree in related field
Four years related experience
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula
Bachelor's Degree in Communications, Journalism, or related field.
Five years of related experience in an academic/and or other large complex organization.
Demonstrated experience in stakeholder management and change communications.
Proven achievements in internal and change management communications.
Special Knowledge, Skills & Abilities
Excellent verbal and written communications skills, communicating effectively as appropriate for audiences.
Excellent interpersonal and organizational skills.
Excellent interpersonal skills with the ability to interact effectively with a broad range of people.
Ability to work in a fast-paced environment, with a high tolerance for ambiguity.
Must be able to work effectively and independently in an environment with multiple priorities.
Skills include familiarity with Microsoft Office including Outlook, Teams and SharePoint; Zoom; MailChimp, Staffbase and other email programs.
Management of JHU Listservs.
Use of web project management applications such as Airtable, and event marketing applications such as EventBrite.
Familiarity with HTML/CSS
Familiarity with Adobe Creative Cloud and basic knowledge of Photoshop, Illustrator, and InDesign, or willingness to learn.
Familiarity with social media management platforms such as SproutSocial, or willingness to learn.
Classified Title: Communications Associate Working Title: Strategic Internal Communications Manager Role/Level/Range: ATP/04/PD Starting Salary Range: salary will commensurate with experience Employee group: Full Time Schedule: Mon-Fri//8:30am-5:00pm Exempt Status: Exempt Location: Homewood Campus Department name: Marketing & Communications Personnel area: School of Education
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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