The Clinic Coordinator is responsible for coordination of ophthalmic surgeries. Contributes to a smoothly functioning office and excellent patient relations by exercising independent judgment and working effectively in a team environment. Interacts with patients, surgeons, referring physicians, and insurers. Resolves patient problems or refers them to appropriate resources for resolution.
Specific Duties & Responsibilities
Proactively monitor surgeons OR schedules to ensure clinics and provider calendars are in sync.
Resolve scheduling issues and adjust schedules as needed.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC (for outside ASC).
Send out letters and post op information to referring physicians as needed.
Send out surgical packet to patient with pre-op instructions, surgery date and post op visit dates/times.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
Provide friendly, courteous and confidential assistance to patients and their family members ensuring a positive experience.
Assist with phone triage and respond to non-routine phone calls from the Wilmer Call Center as well as internal and external callers.
Serves as back up support to surgical schedulers and medical office coordinator as needed.
Process all incoming faxes to ensure prompt responses by staff and providers.
Obtain authorizations for surgical patients and retina injections.
Coordinate specialty appointments between multiple departments.
Assist providers with calendaring and other administrative duties as needed.
Relieve the Patient Service Coordinators for lunch and fill-in for the PSC during absences.
Assist the Clinic Manager with other duties and projects as assigned.
High School Diploma or graduation equivalent.
Three years related experience. Two years progressively responsible medical office experience required.
Requires an understanding of changing reimbursement policies and third party reimbursement.
Intermediate computer skills required.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Two years college or equivalent work experience.
Medical terminology a plus.
Experience within the Johns Hopkins patient-oriented community strongly preferred.
Special Knowledge, Skills & Abilities
Excellent communication skills and ability to multi-task. Must be detailed and organized.
Understand HIPAA rules and regulations to ensure patient privacy.
Classified Title: Clinic Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.95 - $25.30/hr (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30 - 5:00 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oph Satellites Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at email@example.com. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.