Career Center

We are seeking a Assistant Administrator-Clinical who will support the Johns Hopkins University Department of Otolaryngology H&NS in regards to all clinical practice management. The Assistant Administrator functions as a coordinator and manager of business operations and an internal consultant in areas including: coding, billing, reimbursement including third party and other, compliance, best clinical practices and serves the patients, faculty, staff, and Administrator, as well as Johns Hopkins University Physicians. The Assistant Administrator also functions as an advisor to the Administrator, Faculty and Department Chair in tactical planning for the Department and acts as the Department's representative on appropriate committees and work groups both internal and external to Johns Hopkins. More specifically, the Assistant Administrator is responsible for managing the human, facilities, and equipment resources of the department in the process of enabling the delivery of the highest quality of clinical care. The Assistant Administrator performs regular performance measurement and analysis and reports on such to the Administrator, faculty and chairman as well as all other appropriate parties.

Specific Duties & Responsibilities

• Develops, implements, and assures compliance with internal policies and procedures including those of the Department, Johns Hopkins University Physicians, as well as those of all local state and federal regulatory authorizes.
• The Assistant Administrator is responsible for the continuous training and education of the entire clinical staff.
• The Assistant Administrator reports directly to the department Administrator and in addition to all member of the Department of Otolaryngology H&NS.
• The Assistant Administrator also works closely with other Departments' representatives, JHU Administration, and other related external contacts. Professional Fee Billing, Perform data collection, review, analysis and reporting for all practice business operations including monthly quarterly and annual statistics on patient visits and procedural volume, surgical volume, payer mix, collection ratios, charges and revenue, AR and follow-up and other items as required or requested; Highlight all open issues and present issue resolution plans and progress to staff, and faculty regularly.
• Act as Department HIPAA compliance officer. Monitoring and implementing legal compliance with specific guidance from University counsel.
• Practice Management, support and monitor development and implementation of all relevant policies at the Department level, specifically those addressing: customer service, productivity, patient scheduling and registration, patient financial counseling, template, forms and standardization of all internal workflow and business practices in an ongoing effort to optimize collections and address the needs of all stakeholders including patients, physicians, and staff.
• Responsible for adequate clinical support, staff management within budget; for creating, budgeting, hiring, training, educating, managing, reviewing performance and disciplining all clinical support staff as required to meet the clinical demands for the Department.
• Maintain required records for all staff, and an accurate organizational chart at all times.
• Will be responsible for offsite operations.
• Will lead departmental service excellence efforts and be responsible for review of patient satisfaction surveys.
• With departmental Leadership, will develop action plans related to improvement of employee engagement survey results.
• Develop, implement, and measure a Departmental Employee Recognition Program.
• Responsible for handling employee complaints/grievances.
• Assist in testing all IT programs as required by JHH and/or JHU.
• Responsible for review and approval process of all requests for medical records from any party external to the department.
  
• Other duties as assigned.

• Bachelor's Degree in Business, Finance, Accounting or other related field.
• Seven years progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a department, center, or unit, including 2 years financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources).
• Supervisory experience strongly preferred.
• Master's Degree in a related field may substitute for required experience, to the extent permitted by the JHU equivalency formula.

*Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

• Master's Degree preferred.

Classified Title: Assistant Administrator - Clinical   
Role/Level/Range: ATP/04/PF  
Starting Salary Range: $83,100-$114,230 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon/Fri 8:00-4:30 
Exempt Status: Exempt 
Location: ​​​​​​​School of Medicine Campus 
Department name: ​​​​​​​SOM Oto Clinic  
Personnel area: School of Medicine 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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