The Johns Hopkins University Student Health & Well-Being practice group supports well-being, primary care and mental health services for JHU students and learners across all nine schools within the University. Our integrated service delivery model provides dynamic health and well-being promotion, support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics as well as remote support though phone and online resources.
We are committed to recruiting, hiring, and supporting the professional development of a diverse team of practitioners and support staff who bring a range of intersecting identities as well as personal and professional experiences to their roles. The Johns Hopkins University comprises undergraduate and graduate students and learners from across the globe, and the division of Student Health and Well-being prioritizes innovative care delivery models to meet the evolving needs of our stakeholders and to support the development and sustainability of well-being.
This Assistant Director of Clinical Case Management position is within the Student Health and Well-Being Mental Health Services unit (SHWB MHS); it will focus primarily on providing general oversight and supervision to the case management team, as well as providing case management and referral coordination services for students and learners in the School of Medicine, School of Nursing, and Bloomberg School of Public Health. Reporting to the Associate Director of Special Resource Programs, the Assistant Director of Clinical Case Management supervises 3-4 staff members, coordinates and implements a variety of case management functions, including referral services to community providers, facilitation of student and learner understanding and utilization of the Hopkins-sponsored health insurance plan(s), post-hospitalization communication and arrangements for referrals, and any relevant role in the University's medical leave of absence processes. The person in this position will frequently interact with students and learners, mental health services personnel, university personnel and community mental health providers.
The Assistant Director of Clinical Case Management will spend 80% time in East Baltimore, and 20% on the Homewood campus, subject to clinical and coverage needs. This individual will provide services at other campus locations in Baltimore and Washington, DC when coverage needs arise. Flexible hours are required at key times in the academic year (e.g. orientation and special events) including evenings and weekends.
Specific Duties & Responsibilities
General Oversight and Supervision – 30%
Oversees the referral management system which includes the coordination and maintenance of a directory of community resources; contributes to SHWB MHS electronic referral data base system; develops programs to recruit off-campus therapists to serve clients referred off campus; collaborates with Case Managers at other SHWB Mental Health Services locations and at local universities.
Provides general administrative supervision as well as clinical oversight for Referral Coordinators and Clinical Case Managers across MHS.
Oversees the SHWB MHS role in the mental health withdrawal and readmission paperwork process (MLOA) across the University; contributes to MLOA database; helps develop policy and procedures regarding MLOAs.
Provides training as appropriate to new staff members and interns in procedures and policies related to developing referral action plans.
Clinical Duties – 70%
Creates a warm and welcoming clinical environment where clients feel supported and respected as they pursue their personal, academic, and professional goals.
Meets with students/learners in need of referrals to assist them in locating and arranging for mental health care off campus; research insurance information relevant to the referral process; follows up on referred students/learners as needed to ensure continuity of service and to evaluate the quality of care provided.
Collaborates with clinical staff in designing individual action plans for distressed students/learners;
Provides outreach programming to the University community regarding the case manager's role and how to make referrals for case management support.
Coordinates post-hospitalization communication, discharge and treatment planning and referrals to community care.
Monitors and manages follow-up for Patient Health Questionnaire (PHQ-9) referrals from E. Baltimore SHWB Primary Care.
Serves as medical leave coordinator for students served in East Baltimore clinic.
Facilitates follow-up medication management appointments and psychotropic medication refills in coordination with prescribing clinicians both within SHWB MHS and with community providers.
Other duties as assigned.
Special Knowledge, Skills, & Abilities
Experience providing services to University and professional students is strongly preferred.
Experience with health insurance, familiarity with deductibles, co-insurance, and explanation of benefits.
Commitment to actively engage in practice with diverse populations, and to one's own ongoing development of multicultural competence as a professional.
Machines and/or Equipment Used
PC, facsimile, photocopier, telephone, video conference.
Computer or other Special Requirements
Knowledge of Microsoft Word and facility in emails is required. Knowledge of Excel helpful.Experience.
Knowledge of Microsoft Word and facility in emails is required. Knowledge of Excel helpful.
Experience with electronic medical record systems is strongly preferred; training will be provided for SHWB platform.
Degree of Independent Action Performed
Must possess the ability to function independently; clinical supervision and consultation will be provided.
Master's Degree in Social Work required. Must be licensed as a Licensed Certified Social Worker–Clinical (LCSW-C) in Maryland or license-eligible (licensed as a social worker in another state, licensed in Maryland within 6-months).
Two years of clinical experience is required; three or more preferred.
This position does not allow for education or experience substitutions.
*Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Proven ability to relate effectively to a wide variety of people of various ages, backgrounds and lived experience, including an understanding and appreciation of intersecting identities.
Classified Title: Asst. Director Clinical Case Management Working Title: Assistant Director of Clinical Case Management Role/Level/Range: ACRP/04/ME Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F, 8:30a - 5:00p Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: UHS - Mental Health Personnel area: University Student Services
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.