Associate Director, Faculty Support and Digital Learning Environment
Portland State University
Location: Portland, Oregon
Internal Number: 40019
Position Number: D92475
The Associate Director of Faculty Support and Digital Learning Environment is responsible for faculty digital support services and the identification, management, and contracting of digital learning tools. This position provides direct leadership for the faculty digital support team, ensuring responsive, effective and efficient help with academic technology and teaching across PSU. The Associate Director assists the Associate Vice Provost for Academic Innovation in identifying and implementing innovative digital solutions to address teaching and learning challenges and continuously advance faculty and student success. This position requires expertise in academic technology, pedagogy, technical support, and customer service.
This position will:
Engage in a high degree of collaboration with OIT to deliver a simple, intuitive and engaging user experience across all devices with consideration for strategy, design, UI and interoperability
Contribute to the creation and maintenance of a technology roadmap that bridges a progressive learning approach with the implementation of practical, agile solutions that facilitate faculty and student success
Provide feedback, data analysis, and recommendations on the user experience and trends across PSU's DLE
Identify and mitigate any risk such as privacy, security and interruption of service, notifying the AVP of any such risks that arise
Report the effectiveness of existing platforms and deliver insights to the institution on outcomes and experience
Oversee the coordination of the contract renewal cycle and process for all platforms, work with AVP to manage licensing costs to the allocated budget
Work with the AVP to optimize the Faculty Support service model and Support Team scheduling
Lead the Faculty Support team to a high level of responsiveness, quality service, and stakeholder satisfaction
Collaborate with the OIT System Administration team to maintain the integrity, security, and privacy of OAI procured technology
Master's degree in Education Technology or related field pertaining to adult learning.
Three years of operational and supervisory experience managing faculty support or customer service teams.
Three years of experience providing faculty support for instructional design and delivery, a Learning Management System, and multimedia and digital collaboration tools.
Experience evaluating, selecting and supporting academic technologies in a complex digital learning environment.
Proven experience with project management, ticketing, and academic software
Deep knowledge and experience with Canvas, Zoom, Kaltura and Google platforms
Located in Portland, Oregon, one of the nation's most livable cities, the University's innovative approach to education combines academic rigor in the classroom with field-based experiences through internships and classroom projects with community partners. The University's 49-acre downtown campus exhibits Portland State's commitment to sustainability with green buildings, while many of the 124 bachelor's, master's, and doctoral degrees incorporate sustainability into the curriculum. PSU's motto, "Let Knowledge Serve the City," inspires the teaching and research of an accomplished faculty whose work and students span the globe. PSU seeks talented individuals who understand our values and strategic goals and enjoy sharing ideas and collaborating in an environment of mutual respect to achieve those values and goals. We are committed to leading through engagement and seek individuals who support this strategy. Engagement describes Portland State's collaborative approach to the exchange of knowledge and resources with local, regional, national, and global partners for mutual benefit of students, faculty, and the community. As a component of the Diversity Action Plan and the President's... Strategic Mission of achieving global excellence, Portland State University strives to become an institution that is recognized nationally and internationally for the accomplishments of its faculty, the reputation of its programs, and the preparation of it students as world citizens. For more information visit http://www.pdx.edu/about-portland-state