The Department of Urology is seeking a Clinical Support Medical Assistant who will coordinate activities to provide medical assistant support for a multi-faceted clinical office to ensure a smoothly functioning office and good patient relations. This role will interact with patients, patients' families, referring physicians and third-party carriers with regard to patient-related issues. The individual displays responsible behaviors, works well with others in a team environment, communicates effectively to others and functions as a member of the healthcare team. The Clinical Support MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
The Clinical Support MA reports to the Ambulatory Services Manager, who is responsible for administrative supervision, staff development, and orientation of clinical support staff to department policies and procedures. The individual must demonstrate competency in all skills related to the performance of patient care. The Clinical Support MA will perform urodynamic testing in the Green Spring Station Urology Clinic, maintain an inventory of examination/procedure room supplies, assist in the organization of efficient patient flow, and organize the clinic environment to assure patient safety. The individual should demonstrate problem-solving skills as they relate to patient care activities.
**Occasional travel to sister sites as needed **
Specific Duties & Responsibilities
Provide clinical support to urology physician practice and assist with patient care in urology clinics.
Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
Clinical Support Medical Assistant Practice Support.
Reinforce information to patients for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.)
Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
Facilitate scheduling of lab tests and other procedures. Determines appropriate schedule for clinical appointments based on physician schedule.
Coordinate with patient and/or referring physician to obtain outside medical records.
Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
Ensure that physician gets medical records in advance per protocol as appropriate.
Refer patient to appropriate resources/clinical areas.
Send out letters and post op information to referring physicians, if needed.
Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patients for their records.
Enter patient phone messages and route to physician.
Print and send patient letters as necessary.
Document inbound/outbound phone messages to patients as appropriate.
Pend RX refills requested and route to physician.
Pend orders and route to physician.
Triage electronic medical record messages to the appropriate care team and respond to all messages in a timely manner.
Document all patient communication in the EMR.
Review patient schedules in advance to optimize patient experience and ensure appropriate imaging and consult notes are available prior to appointments.
Identify scheduling issues and assist with appropriate scheduling as needed.
Contact patients and provide appropriate test results and follow up under supervision of the physician.
Assist the physician during clinic to ensure correct entry of medications and confirmation of pharmacy location, assist with completion of any required surveys or documentation, serve as a chaperone for pelvic examinations, aid during physical examinations, and provide appropriate clinical care information under supervision of the physician.
Participates in the care of the patient and in collaboration with the healthcare team.
Collects patient information and assessment data. Obtains and records patient's vital signs, temperature, pulse, respirations, blood pressure, weight and height.
Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
Monitors patient status recognizing and reporting abnormal findings or changes in condition.
Performs urologic ancillary procedures, including but not limited to, urodynamics, bladder scans, uroflows, catheter removal, and voiding trials.
Participate in the urodynamics program, including but not limited to, assisting in the comprehensive scheduling patients for UDS, performing urodynamic studies under the supervision of the physician.
Assists with biopsies, cystoscopies, and vasectomies.
Organizes patient care activities based on assessment findings.
Confirms and clarifies written orders prior to implementation of delegated tasks.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
Proactively problem-solves and identifies solutions to barriers to safety.
Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance.
Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies.
Obtain lab results.
Special Knowledge, Skills & Abilities
Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
Must be meticulous in detail and documentation, and in following established protocols.
Familiarity with a PC.
Must have the ability to accurately obtain and record detailed information.
Able to sit in a normal seated position for extended periods.
Able to reach by extending hand(s) or arm(s) in any direction.
Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
Able to communicate using the spoken and written word.
Able to see within normal parameters and to hear within normal range.
Able to move about.
Able to lift minimum weight, 10 lbs.
High School Diploma or GED.
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days 6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee
Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain MA and CPR certification/registration during duration of employment in this position.
Experience in Urology or other comparable surgical or procedural sub-specialty areas preferred.
One year of work experience in a similar service-oriented industry.
Classified Title: Medical Assistant Role/Level/Range: ACRO40/E/02/CB Starting Salary Range: $15.00 - $18.90/hr (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday/8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: Johns Hopkins Bayview/Greenspring Pavillion III
Department name: SOM Uro Bay Bayview Urology Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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