We are seeking a CO Medical Office Supervisor who will supervise the day-to-day operations of a multi-faceted medical office to ensure a smoothly functioning office and good patient relations and excellent customer service, within the department of Otolaryngology. Provide leadership and guidance to staff in order to facilitate quality patient care. Work with Healthcare Providers and Administrators to establish and interpret policies and procedures. Demonstrate independent judgment in resolution of administrative and patient related issues. Intervene as necessary on issues relating to patient complaints, healthcare providers' concerns and operational issues, by taking measures to correct situations and/or ensure involvement of appropriate personnel. Guide and assist staff with triaging patient calls, scheduling appointments and maintaining appointment templates, obtaining pre-certifications and other needs of the clinical office.
Specific Duties & Responsibilities
Manage the daily administrative oversite of the medical provider practice. Review and update provider's clinical protocols, and standardize work practices as needed.
Supervise Medical Office Staff. Assist with hire/fire/disciplinary authority.
Serve as the back to Medical Office Coordinators and Clinical Coordinators when needed with answering phones, scheduling appointments, and surgery; Ensure patient correspondence are transmitted in a timely manner.
Coordinate the interview and process for applicants.
Maintain a continuous working knowledge of clinical practices and organizational systems, and serve as a subject matter expert to Administrators, Faculty, Staff and Patients.
Serve as the primary trainer of new hire Medical Office Staff, and coordinate ongoing training of support staff to ensure compliance and consistency.
In partnership with faculty and divisional business service analysts manage staff productivity and performance.
Maintain staff time and attendance to include monitoring of E210 system and overtime, staff team coverage and communication.
Assist in the development and implementation of office policies and procedures for the support staff.
Serve as a subject matter expert and communicator of the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions with the department.
On a regular and continuous basis, exercises good judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Preparing and reporting of department statistics such as but not limited to physician utilization, support staff quality/productivity matrix, and registrations data analysis.
Maintain EPIC Super-User rights with the access to create and edit provider templates.
Assist patients, patient families, referring physicians and third party carriers to resolve patient related issues.
Serve as the initial contact to receive patient complaints, investigate the complaint and provide resolutions options and training to staff members.
Directly involved in staff development, teambuilding and employee engagement activities.
Conduct special project as assigned.
High School Diploma or graduation equivalent.
Five years progressively responsible administrative experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Classified Title: Medical Office Supervisor Working Title: CO Medical Office Supervisor Role/Level/Range: ATO 40/E/03/OF Starting Salary Range: $42,432-$58,240 Annually (Commensurate with experience) Employee group: Full Time Schedule: 37.5 Exempt Status: Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Oto General Administration Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
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