We are seeking a Patient Service Coordinator. The Patient Service Coordinator (front desk) is responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The Patient Service Coordinator (PSC) is also responsible for assisting providers as needed.
Specific Duties & Responsibilities
Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
Follow HIPPA guidelines at all times.
Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
Handling the in-basket messages sent to the Front Desk Pool.
Checking Right-fax and forwarding to proper provider/staff. Sending faxes through Right-fax.
Schedule pre-op appointments and make sure the orders from referring providers have been received.
Fill vacant appointment slots due to cancellations.
Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
Verify all other insurances using RTE in EPIC.
Check eligibility for grant patients prior to arriving patient for visit.
Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.
Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
Call insurance company if information on insurance card is incorrect.
Collect patient payments and issue receipts. Keep cash locked in personal drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.
Report deceased patients to supervisor or MOC.
Assist with special projects.
Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone.
Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers.
Call transportation services for patients.
Inform Administrative Coordinator when the parking voucher supply is running low.
Process outside agency forms completed by providers.
At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.
Scan paperwork into EPIC daily and save to appropriate area.
Ensure windows and cabinets are locked at end of shift.
Send morning email to staff and supervisors with assigned duties for the day.
Other duties as assigned.
The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system. The PSC may also be required to assist with answering the phones.
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Certification in appropriate skill groups must be obtained during introductory period. Meditech certification must be completed within 2 to 3 weeks of employment.
Two years related work experience preferred.
Knowledge of medical insurance coverage preferred.
Medical terminology, and basic computer skills preferred.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $15.70 - $21.65/hr (Commensurate with experience) Employee group: Full Time Schedule: M_F; 8:30-5:00 Exempt Status: Non-Exempt Location: Johns Hopkins Bayview Department name: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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