As first point of contact representing HUDS, maintains a positive working relationship with students, faculty and guests of the University.
Operates Micros and/or Blackboard workstation.
Swipes all ID cards as required.
Processes all methods of payment including cash and non-cash transactions, Crimson Cash and Board Plus.
Processes function counts and all meal replacement orders.
Completes cash drawer audit at the beginning of each shift and reconciles drawer at the end of each shift.
Requests appropriate denominations prior to opening of the shift and during the meal periods.
Deposits/submits paper work, cash and meal tickets to secure site or to management.
Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informs students/guests on foods to avoid by knowing the menu items and the ingredient listings or by referring them to the person in charge.
Reads and writes the daily menu board and is familiar with food items being served.
Monitors serving lines during meals to ensure quality and quantity is suitable for customer demand.
Supports all events as assigned including but not limited to setup, execution and clean up.
Maintains cleanliness of dining room throughout the day, practicing clean-as-you-go procedures.
Keeps tables, chairs, table tents, napkin dispensers and salt and pepper shakers clean.
Refills napkins, salt and pepper shakers as needed.
Updates table tents as directed.
Assists in servery area with set-up and in dining areas as needed.
Sets up front of house stations per unit guidelines including, but not limited to: pastries, brews coffee, salad bar etc.
Separates all necessary menu identifiers and utensils for food being served during each meal.
Completes dessert preparation prior to meal service, set up and breakdown of culinary displays and action stations.
Reports malfunctioning equipment to management.
Leaves work station clean and re-stocked.
Recycles products per policy and procedure.
Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed.
Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations.
Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests.
Complies with State of Massachusetts and Dining Services'
High School Diploma or equivalent.
Must have proficiency with the English language (speaking, reading and writing)
Two years experience in commercial food service or hospitality industry.
Must possess basic computer skills and have the ability to learn various business applications.
Must have basic math skills and ability to perform basic fiscal tasks. This includes, but is not limited to cash handling, analyzing digital and analog thermometers and other measuring devices.
Must be able to handle all customer inquiries in person and on the telephone in a quick, efficient, and professional manner.
Must be able to follow directions.
Must be neat in appearance and comply with proper dress code as designated by HUDS.
Must be able to work independently and as part of a team.
Must have strong multi-tasking skills.
Must have excellent communication skills.
Must be able to work cooperatively and respectfully with a diverse set of staff, management and guests.
Must be able to work in a fast-paced diverse environment.
Must be customer service oriented.
ServSafe certification within one year of employment.
Previous experience working in a University environment preferred.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.