We are seeking a Residential Service Worker. The Residential Service Worker (RSW) is collaborative supporter and a member of the HEBCAC Operations Team with the objective to support the mission of The NEST, a Youth Emergency Transitional Shelter. This person is responsible for monitoring activities of the residents of the shelter to ensure compliance with the program rules and expectations. The RSW will assist the residents with all their needs while establishing and maintaining a safe environment during their stay at the shelter. The RSW will help the residents achieve success in transitioning to permanent housing. This position will be required to maintain confidentiality, input data into the Homeless Management Information System (HMIS) and maintain the rules to help keep the shelter operating smoothly.
This full-time position at The NEST has two shifts, from 6:00pm-12:00am and 12:00am-8:00am. The RSW must have ability to cover various shifts, including weekends, holidays and on-call schedule. This position reports to the Assistant Program Director.
Specific Duties & Responsibilities
Maintain and monitor a safe, supportive environment for clients within the shelter.
Complete Client Intakes and fill out HMIS Consent Forms or other client databases.
Intervene in client crisis (medical, mental health, interpersonal).
Completes an inventory for each resident's belongings upon admission and discharge.
Monitor cameras, dorms, bathrooms and common area of the shelter.
Help clients work through conflict with other clients living in the shelter.
Document observations and interactions with clients in the daily log.
Supervise and provided meals, snacks and follow all food safety guidelines.
Adhere to agency policy, procedures and professional code of ethics.
Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
Maintains written and oral communication with the Assistant Director and/or Program Director of incidents and incident reports in accordance with policies and procedures.
Complete incident reports within 24 hours of the incident or within 24 hours of when the RSW learns of the incident.
Meets regularly with supervisor and attends all staff meetings, annual trainings, and other meetings as required/directed by Assistant Director and/or Program Director.
Other duties as may be assigned by Assistant Director and/or Program Director.
Minimum High School Diploma or GED-required.
Minimum of two years of experience working with homeless population experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related.
issues, and/or with those living in poverty.
Special Knowledge Skills, & Abilities
Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and client oriented and willing to assist when needed.
Ability to maintain professional boundaries with program participants, and to refer residents appropriately to outside resources.
An understanding and respect for the confidentiality of residents.
Excellent interpersonal and written communication skills.
Ability to assess emergency and crisis situations and respond effectively.
Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well as experience using and entering data into HMIS or other client databases.
Experience working with clients, co-workers, and volunteers with diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical, mental illness and treat each individual with respect, dignity, and compassion.
Ability to remain alert and on duty throughout shifts.
Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
CPR/First Aid certified or willingness to secure after hire.
Classified Title: Residential Service Worker Role/Level/Range: ACRO37.5/02/CB Starting Salary Range: $15.00 - $18.90/hr (Commensurate with experience) Employee group: Full Time Schedule: 5 days/40 hours Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: HEBCAC Youth Opportunity Center Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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