Senior Business Systems Specialist - IS-ERP App Support (1.0 FTE, Days)
Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 11043669
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Sr. Business System Specialist plans, analyzes, develops, implements and monitors business and program processes, operation systems, and efficient business systems. Develops system applications for department and coordinates and carries out assignments independently. Serves as the subject matter expert on multiple application/business areas. Leads projects and provides direction to others.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
* Analyzes, documents, develops and recommends business process design in the applicable area. Prepares and delivers informative and well-organized presentations. Provides project status reviews to stakeholders, process owners, and customers.
* Collaborates with department management and end-users on defining procedures.
* Evaluates business and program application systems' functionality to identify gaps, measuring the solution impact to business operations. Serves as a liaison between the business and the project team to improve productivity, and developing and delivering training.
* Implements the design system solution and develops and designs the delivered solution(s).
* Manages and delivers technology projects and coordinates projects across multiple organizations and or project teams.
* Responsible for issue resolution with vendors.
* Scope of the job includes acting as a focal point for the reporting and triage of system problems within the department and collaborates with IT Department on changes, fixes, and updates to the department's information systems and as the resource on the department's workflow, policies, procedures; business objectives, regulatory requirements.
* Serves as Leader/Manager and Project Manager of assigned projects; serves as subject matter expert.
* Writes manuals/training materials and defines the scope of the training.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
Experience: Six (6) years of progressively responsible and directly related work experience.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
* Ability to communicate complex concepts in simple form to cross-functional departments or teams.
* Ability to coordinate and manage facilities, equipment, supplies, and related resources as necessary for the project.
* Ability to diagnose and resolve routine, specialized, and advanced technology problems.
* Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
* Ability to make effective oral presentations and prepare concise written reports to a variety of audiences.
* Ability to provide oversight for project(s) and all related activities in that setting, including quality assurance and safety.
* Ability to take action consistent with available facts, constraints, and anticipated consequences.
* Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
* Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
* Knowledge of new technologies and maintain and stay abreast of updates and changes in the field.
Analysts in some departments may perform routine quality assurance, make corrections as needed, and inform management and staff of deficiencies. Where these can be mitigated by process enhancements, the analyst recommends changes to departmental applications and workflows. Works to ensure the data captured by staff meet all clinical, compliance, and billing needs. In doing so the analyst draws upon knowledge of federal, state, and other regulatory requirements and recommends/initiates process changes and system enhancements to meet changing needs.
Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.