Indiana University Purdue University Indianapolis (IUPUI)
Location: Bloomington, Indiana,
Internal Number: 303679
SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)
The Indiana University School of Public Health-Bloomington (SPH-B) invites applications for the position of Records Services Rep (Assistant Recorder) in the Office of Degree Administration. We seek individuals who will contribute strategic perspectives and who can work competently and productively (both independently and as a team) on complex tasks related to records, enrollment, scheduling, and reporting.
The School of Public Health (SPH) is the third largest school on Bloomington campus, with over 3,200 students enrolled in a given academic year, 200 faculty, and 90 staff in five departments (Applied Health Science, Environmental and Occupational Health, Epidemiology and Biostatistics, Health & Wellness Design, and Kinesiology). As the school is in a period of profound growth, so is the need for data driven decision making.
Serves as a resource to students, families, faculty, and other IU staff regarding both SPH undergraduate and graduate, majors, certificates, minors for all SPH academic programs, requirements, policies, procedures, exceptions, transfers, certifications, probation, dismissal, and honors.
Manages program/plan stacks for all SPH student populations as well as grade changes, final grades, incompletes, pass/fail requests, transfer credit, etc.
Assists with processing late or retroactive registrations, term activations, service indicators and readmits, maintains temporary and permanent student files, and ensures that student records are complete and accurate.
Processes graduation application requests, notifies students regarding both SPH and IUB graduation ceremony and related events.
Identifies SPH honors student eligibility and sends out correspondence to the appropriate individuals and the coordinator of the honors program.
Assists with the creation and maintenance of SPH mass email communication systems.
Assists the Director of Degree Administration with various reporting duties such as routine enrollment, accreditation, and other student data reporting.
Assists with the probation/dismissal process.
Serves as a back-up classroom scheduler to the Associate Director of Data Management and Scheduling.
Serves as a back-up to both the Assistant Graduate and Undergraduate Degree Programs with various duties as assigned.
May be asked to serve on various committees within SPH and must be available for both zoom and in person meetings.
Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
May certify completion of degree requirements.
High school diploma or GED
2 years in customer service, higher education, or related field
Combinations of related education and experience may be considered
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Demonstrates ability to maintain confidential information
Friendly and service-oriented
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.