Assistant Manager - Environmental Service - Housekeeping (1.0 FTE, Days)
Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 10139272
General/ Environmental Service
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
Under the direction of the Manager of Environmental Services, the Assistant Manager oversees one or more shifts of environmental services supervisors and team members (e.g. evening/night shift) and is accountable for the performance and results of their team. Acts as a resource for the supervisors and team members on their shift(s). Ensures alignment and consistency of their shift with the department objectives, procedures and quality assurance goals.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
Serves as an advocate for inclusion on the team, by encouraging and integrating a variety of backgrounds and perspectives. Makes it safe to share diverse ideas and experiences. Ensures employees are recognized, valued, and supported.
Regularly reviews staffing to identify potential concerns with scheduling or coverage. Ensures that the supervisors under their direction are staffing to budget.
Upholds and interprets HR and department policies. Acts as a resource for staff and supervisors under their direction.
Adopts department changes to equipment or procedures to decrease worker injuries. Encourages teams to proactively report safety concerns and escalates concerns and ideas to the leadership team for resolution. Ensures timely and accurate reporting of injuries and near misses.
Oversees personnel practices for the shift including recruitment, orientation, training, retention and performance management of staff according to departmental and hospital policy.
Communicates with staff to keep them abreast of policy changes, new procedures, standards of performance, and departmental/hospital activities and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Mitigates staff concerns regarding issues by investigating allegations and taking appropriate actio.
Ensures that team maintain on-going competencies and are trained on any new policies or procedures. Maintains documentation of any training. Coaches staff on performance, career development and teamwor.
Ensures adherence to auditing procedures and statutory regulations for their shift.
Regularly checks in with cross-functional leaders to whom the department provides service to ensure the department is meeting standards and to resolve any issues.
Identifies and resolves operational problems on their shift; considers multiple sources of information to identify the best course of action for teams manage.
Provides metrics and reports to the leadership team to assist with monitoring performance of the department.
Identifies improvement opportunities and recommends solutions.
Coordinates with leaders on other shifts to ensure smooth handoffs and cooperation between shifts.
Instills accountability for providing consistent positive patient interactions that differentiates the organization as a healthcare leader.
Contributes to annual department goal-setting, along with the manager and director.
May serve on work groups at the direction of the department manager/director.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High School Diploma or equivalent.
Experience: Four (4) years of progressively responsible experience in environmental services, with at least one year supervisor experience.
License/Certification: None required.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Technical expertise in Environmental Services
Familiar with the use of personal protective equipment, housekeeping supplies, OSHA standards, housekeeping equipment
Ability to remain calm under pressure and apply sound judgment
Knowledge of LEAN or other process improvement principles
Excellent communicator able to express themselves succinctly and with clarity
Ability to compile, analyze and track data to measure performance
Resilient and able to deal with ambiguity, changing priorities and differing needs of the business
Ability to work in a fast-paced environment, with a commitment to excellence and quality
Ability to foster a culture of engagement, respect and teamwork amongst the staff
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.