Provides direct supervision and coaching for RNs, LPNs and Mas, Health Care Clerks Techs working with the Manager and the Lead MD, to create a high-performance team providing integrated and coordinated care that delights our customers leading to loyalty and retention. Collaborates with the Manager and Lead MD in managing a health care teams financial performance, staffing and resource allocation within defined parameters that enhances the overall performance of the team, facility, and organization. Assists in ensuring the delivery of high-quality care and service that meets defined standards and consistent compliance with clinical guidelines and processes optimizing operational excellence. Provides direct nursing care for the teams members, demonstrating clinical competency by performing all team roles, providing advanced levels of nursing care, techs care and proactively monitoring and delivering preventive/early intervention and educational programs to meet panel needs.
Assists in the facilitation and building of a self-directed team by demonstrating effective team management skills (negotiation, conflict resolution, mentoring, coaching, giving and receiving feedback).
Assists in the development and monitoring of team budgets and financial performance using quantitative information to manage and make decisions that enhance the teams, facility and organizational performance.
Expresses self clearly and communicates timely and accurate information both in one to one interactions and groups, allowing for flow of information. Plans, coordinates, and facilitates team meetings with the Lead MD.
Participates in the interviewing and selection of team members that meet the clinical and behavioral parameters of a high performance team. Coordinates selection process and orientation and training of new health care team members.
Manages team conflict effectively, fostering collaboration and resolution.
Makes timely, ethical, and firm business and clinical decisions.
Evaluates team members, receiving team input and participation to provide timely and specific feedback and counseling, that improves performance and staff development, conforming with regional policy and procedures. Develops individual goals and action plans for achievement, against established performance standards. Coordinates performance review process with Lead MD and serves as the liaison for input to performance from those outside of the health care team.
Provides prevention, early intervention, health education, and direct patient care according to guidelines which may include phone, and facility encounters.
Case management for patients which requires coordination with QRM, other providers, social workers, community and other alternative care interventions.
Documents patient history and interventions, using computerized and electronic systems and processes to optimize patient care delivery.
Ensures customer concerns are resolved by self and the team, integrating changes to meet customer needs.
Demonstrates excellent clinical knowledge and judgment, incorporating continuous learning for self and the team that enhances delivery of care and maintains clinical competence.
Values diversity, fostering respect, appreciation, and inclusion of diversity within the team and in the delivery of culturally sensitive care.
Collaborates with clinical educators in identifying and meeting the educational requirements of the team, ensuring incorporation.
Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. Applicable federal, state and local laws, rules and regulations and applicable accreditation standard.
Manages advice function to meet regional performance standards for quality and timeliness.
Manages systems and processes that support patient flow and care provided by the practitioners.
Ensures that clinical nursing quality and competencies are maintained per standard.
Ensures that regulatory and compliance standards are met to include: DHR, QI, EHS, HIPAA, NCQA, HEDIS, AAAHC, OSHA and Sate of Georgia.
Clinical patient care; provides coverage for all team positions.
In collaboration with Health Ed, Nutrition, coordinate appropriate services and their availability to the patient panel meeting their needs as driven by patient data.
Minimum three (3) years of supervisory experience.
Bachelors degree in Nursing or four (4) years of experience in a directly related field (Dermatology)
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Registered Professional Nurse License (Georgia) required at hire
Basic Life Support required at hire
Experience in managing patients and families with complex medical, psycho/social problems.
Experience in teaching/education.
Demonstrated strong clinical knowledge base and judgment, preferably in an ambulatory/ER care setting or perioperative setting and or Dermatology Setting.
Knowledge of adult learning theory.
Ability to establish and manage budgets and capitated agreements.
Complete a Customer Service Assessment.
Ability to analyze, integrate, and use quantitative data information in making business decisions and problem solving.
Customer service aptitude demonstrated through Customer Service Assessment.
Minimum three (3) years of supervisory experience, in an ambulatory setting preferred.
Minimum five (5) years of experience in Dermatology setting preferred.
Bachelors of Science in Nursing or Business preferred.