Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 11372732
.001FTE, 8 hour day shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Social Work Resource Coordinator serves as an advocate and point of contact for assigned patients and families through assisting the Licensed Clinical Social Worker or Social Work Clinician with carrying out the psycho social treatment plan. The Social Work Resource Coordinator is responsible for assisting patients and families with resources throughout treatment at Lucile Packard Children's Hospital. The goal of this position is to ensure access to appropriate resources, improve patient experience and to help resolve issues around complicated resource needs that impede the patient and family receiving optimal care. The Social Work Resource Coordinator is responsible for performing delegated tasks as assigned by the Social Workers with whom they are working such as coordinating resources and referrals to community assistance programs. The Social Work Resource Coordinator will serve as an integral member of the patient care team.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Collaborates with Social Workers, and other key people involved in the daily activities of providing medical care to patients at LPCH. Will attend interdisciplinary rounds, care conferences and other meetings as appropriate regarding the plan of care for the patient.
Conducts assessments and makes referrals to appropriate resources in collaboration with the Social Work team.
Will act as a primary liaison between LPCH and community resource agencies.
Will assist in maintaining a current resource database for the Social Work Department for families.
Coordinates transportation, lodging, meals or other needed resources and will maintain a database for monthly accounting for distributed assistance and reimbursement submitted.
Participates in the development and implementation of new programs, operating protocols and communication initiatives related to resource coordination for families.
Serves as the liaison between the clinical staff and family. Communicates needs for education, referrals and resources to appropriate direct care providers. Generates new resources and referral options for patients and families.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work/health-related discipline/field from an accredited college or university.
Experience: Three (3) years of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to assist assigned Social Worker and Care Team in assessing and addressing physical, psychological, social and resource needs of the patient and family/caregiver and provide appropriate support as needed.
Ability to interact in a respectful, professional manner in accordance with hospital policies and procedures.
Ability to be a resource for all employees in assigned area of specialization.
Ability to integrate patient care with other members of the interdisciplinary health care team in assigned area of responsibility to ensure quality care.
Ability to communicate with direct care providers and community agencies appropriate for follow up
Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
Respect for cultural diversity, religion and experience and an understanding of human developmental needs.
Knowledge of computer systems and software used in functional area.
Knowledge of basic ethics and patient privacy rights.
Excellent communication skills
Excellent interpersonal skills
Strong collaboration skills and ability to work as part of a team.
Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.