Career Center

The Johns Hopkins AIDS Psychiatry Service is seeking a Senior Community Outreach Specialist who will use virtual technologies to bridge gaps in services for HIV/AIDS infected people who suffer from mental health disorders, people living with HIV that are newly diagnosed or previously diagnosed and need of support with linkage, engagement, and/or retention in care. They will facilitate patients' appointments and help the patients navigate any environmental and/or social barriers to their respective healthcare. They will work with the clinical team and the Medical Office Coordinators to find and re-engage patients lost to follow-up and to facilitate referrals to higher levels of care and/or other medical specialties.

Specific Duties & Responsibilities

• Initiate, build and maintain professional relationships with patients in the clinic, offering support and guidance in medical and non-medical supportive services that are available in our program and in the community.
• Use virtual technologies (iPad, iPhone, Laptop) to link people to HIV prevention and HIV treatment services.
  
• Assist clients in navigating a complex medical system by building trust and a professional working relationship.
  
• Maintain all data tracking systems.
  
• Act as a liaison between social work, clinic staff and patients as needed .
  
• Communicate any issues of concern (e.g., mental health concerns, substance use concerns, non-adherence) to patient care team.
  
• Assess the patient's strengths as well as needs to address individual and community barriers to care and intervene as appropriate.
  
• Conduct follow-up telephone and/or secure video calls with clients to ensure that services were obtained; reschedule appointments as needed.
  
• Educate patients on self-advocacy skills and empower them to communicate effectively with their health care team
  
• Encourage patients to use supportive services and counseling (e.g. substance use counseling, therapy, etc.)
  
• Help coordinate and potentially accompany patients to medical appointments.
  
• Help coordinate telemedicine appointments via phone or secure video appointment.
  
• Provide educational resource materials via social media and other established virtual platforms
  
• Provide referrals for HIV services as needed.
  
• Provide wellness phone calls and support to persons struggling with adherence and/or psychosocial issues (i.e. sexual orientation, gender identity, unemployment)
  
• Assist with administration of annual patient satisfaction surveys
  
• Assist with tracking information and general record keeping
  
• Maintain client confidentiality
  
• Provide direct service to potential consumers and to those JGBSP consumers who have fallen out of care.
  
• Document and provide pertinent information regarding services delivered in the EMR.
  
• Build rapport with community-based agencies in an effort to streamline referral processes for housing, domestic violence support, legal services etc.
  
• Attend and participate in regularly scheduled staff meetings and conference calls.
  
• Work closely with other program navigators to plan and conduct navigation and virtual outreach activities.
  
• Participate in health promotion and health education outreach.
  
• Provide HIV testing and counseling services at JGBSP and JGBSP community events.
• Any other duties at the discretion of the supervisor or manager of the project.

Special Knowledge, Skills, & Abilities

• Experience with computers including word processing, databases and excel spreadsheets is required.
• Ability to work independently and prioritize multiple projects required; strong organizational and problem-solving skills required.
• Ability to establish goals, develop methods of implementation, and systems of accountability required. Flexible hours required, including weekends.
• Must be comfortable working with the participant population.
• Good communication skills, both oral and written.
• Knowledge and understanding of Federal statutes regulating confidentiality of drug and alcohol records.
• Knowledge of Microsoft Word and facility in emails is required.
• Knowledge of Excel helpful.

Physical Requirements 

• Ability to stand, walk or sit for an extended period of time.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Communication skills using the spoken word.
• Ability to see within normal parameters.
• Ability to hear within normal range.

• Bachelor's Degree in related field.
• Some related experience.
• Additional experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

*Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

• Experience working with chronic mental illness, HIV/AIDS, Substance abuse populations preferred. Must be able to use independent judgment and give exceptional attention to detail. Must be able to make decisions and act independently while keeping the clinical team informed.
• Basic understanding of the recovery principles: Hope, Personal Responsibility, Empowerment Skills, Self-Advocacy, Educational Opportunities, and the importance of using personal and community supports.
• Lived experience with HIV, substance use or mental health not essential but welcome.
• Individual does not need to be in recovery him/herself but must be able to confer empathy through lived experiences.

Classified Title: Sr. Community Outreach Specialist 
Working Title: ​​​​​​​Senior Community Outreach Specialist   
Role/Level/Range: ACRO40/E/02/CD  
Starting Salary Range: $16.75-$23.00 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30-5 
Exempt Status: Non-Exempt 
Location: ​​​​​​​Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM Psy General Psychiatry  
Personnel area: School of Medicine 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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