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Reporting directly to the Director of Customer Success and IT Services, this position manages a team of seven comprised of software engineers and senior software engineers. The position oversees the design, technical implementation, and support of the full portfolio of software products, automation processes, web systems, and integration efforts supporting all of Development and Alumni Relations (DAR). The IT Senior Manager provides direction and technical leadership for direct reports and contractors throughout the software development lifecycle (SDLC). They approve application architecture, validation of code, user interface design, system documentation, user experience, and workflow for custom applications. DAR applications include, but are not limited to, Salesforce CRM, SQL databases, e-commerce platforms, marketing applications, and data warehouse solutions. Finally, the ability to effectively communicate with colleagues across DAR and Central IT is critical.

Primary Duties and Responsibilities:

• The IT Senior Manager must have a full understanding of data-driven applications and environments with the ability to analyze, design, implement, and test applications.
• The IT Senior Manager must have an in-depth knowledge of database and/or CRM applications and have experience with building or maintaining data warehouses or other data repositories.
• The IT Senior Manager must have an in-depth understanding of website and web application development methodologies including Drupal, PHP, and front-end scripting. They must also have user interface and user experience design expertise for web and software systems.
• The IT Senior Manager must demonstrate the ability to analyze and solve business problems and assess business needs to recommend appropriate information technology solutions. The position requires the ability to evaluate the impact of modifications to existing systems in order to assign responsibility and monitor progress.
• The IT Senior Manager is responsible for managing multiple, concurrent operations, project queues, and product backlogs. They will review all requests and requirements, assign tasks to resources, and monitor progress. The IT Senior Manager will reconcile project resourcing with an operational support on an ongoing basis.
• This position is responsible for negotiating customers' priorities within a multi-tasked, deadline-driven environment.
• This position requires a working knowledge of writing functional specifications and documentation for technical as well as non-technical audiences. The incumbent should also have prior experience with establishing and documenting processes used in all phases of the software development life cycle and with mentoring developers in following established processes and procedures.
• The IT Senior Manager is responsible for effectively managing a team of seven staff, including assigning and prioritizing work, setting and managing to individual and team goals, and developing individual staff members to ensure the organization maintains needed skill sets/expertise to meet business objectives.
• The IT Senior Manager interacts with staff at all levels within Development and Alumni Relations. The incumbent should demonstrate project planning and organizational skills as well as the ability to assess others' skills and strengths in order to assign resources and estimate the period for completion. The IT Senior Manager must have the ability to work on a team, set priorities, work under pressure, adapt to demanding situations, and maintain schedules.
• The IT Senior Manager participates and makes key contributions to the design and implementation of the DAR Technology Roadmap.

• Bachelor's degree.
• Seven years related experience, with some management/supervisory experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Knowledge in the assigned IT environments.

Knowledge, Skills, & Abilities (KSA's):

• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within an established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality
• Must demonstrate exemplary customer service skills.

Classified Title: IT Sr. Manager 
Working Title: IT Sr. Manager   
Role/Level/Range: L/04/LF  
Starting Salary Range: Min: $95,370 - Midpoint: $131,100 - Maximum: $166,850 
Employee group: Full Time 
Schedule: Monday-Friday 8:30am-5:00pm 
Exempt Status: Exempt 
Location: JH at Keswick 
Department name: 10001637-Application Development & Management 
Personnel area: University Administration 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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