We are seeking a Catering Operations Manager. The Catering Operations Manager is responsible for coordinating and overseeing the catering team in a structured and daily routine to ensure the highest standards are met. The Catering Ops Manager will oversee all catering operations. This role will be responsible for developing and maintaining working practices in line with current food hygiene regulations and ensures staff are fully conversant in this area. Focusing on the guest experience and quality execution will be vitally important in the role. This position will assist in the development and growth of the catering operations team as well as helping to develop and drive the vision for the Catering operations on campus. The Catering Operations Manager will need to be able to manage relationships and partnerships throughout the campus community, in addition to being well organized and be able to multitask.
This position will work in collaboration with the Catering Director and Marketing team to promote and execute innovative presentation and develop the Catering Standards. They will work in partnership with the Catering Director and marketing team to develop a rebranding strategy for catering operations on campus. The Catering Operations Manager will report to the Catering Director.
Specific Duties & Responsibilities
Oversees and manages daily catering operations on campus.
Supports all operational and financial management and partners with the Catering Director in overseeing the flawless execution of events.
Builds and maintains strong relationships with students, campus constituents, and team members.
Ability to listen to clients and translate their ideas into executable events.
Communicates any service issues to Catering Director and Catering Chef.
Supports team members with the tools necessary to complete their jobs.
Ensures show quality standards are maintained at all times; Supports and communicates University initiatives.
Develops operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilizing, inventory management and event transportation.
Works with the Catering Director and Marketing team to create and execute the catering marketing initiatives.
Troubleshoots issues and can think quick on their feet to manage all potential service recovery aspects.
Works alongside Catering Director to solicit new and repeat clients.
Fosters a positive work environment that boosts morale and productivity, and improves communication between managers, clients and university constituents.
Responsible for the overall setup, flow and logistics as it pertains to event food and beverage operations
Supports the financial outcomes and profit goals as is set by Catering Director and/or Executive Chef.
Assists in ensuring that all security, safety, and sanitation standards are achieved.
Employs good safety and sanitation practices.
Assists in the control of all catering inventories, product cost, and purchasing. Assists with regular auditing of inventory.
Special Knowledge, Skills & Abilities
Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility, and leadership.
Able to communicate effectively with management team, students, and team members.
Ability to taste and evaluate food and beverage products.
Attention to detail in all areas of responsibility.
Walking, standing, pushing, pulling, lifting occurs approximately 90% of the time.
Team members may be required to lift or carry items 40 pounds or heavier.
Tasks are performed with moderate supervision, however it's important this role is self-sufficient and can multitask.
Associates Degree or Culinary Degree Equivalent.
A minimum of three (3) years of related food & beverage management experience.
Classified Title: Food Services Manager Working Title: Catering Operations Manager Role/Level/Range: ACRP/03/MC Starting Salary Range: $46,560 - $64,100 -$81,650 (Commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30am - 5:00pm, some nights and weekends Exempt Status: Exempt Location: Homewood Campus Department name: Hopkins Dining Personnel area: University Student Services
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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