Associate Director Financial Aid Outreach & Retention
Johns Hopkins University
Location: Baltimore, Maryland
Internal Number: 107076-en_US
The Office of Student Financial Services is seeking an exceptional individual to join our team as the Associate Director, Financial Aid Outreach & Retention. Reporting to the Director of Financial Aid and Scholarships, the Associate Director is a member of the management team within the Office of Student Financial Services. As a collaborative group, they work closely with the Director and are responsible for the development and implementation of policies, procedures and communication plans to ensure that Office and University wide goals are successfully met.
The Associate Director is responsible for developing and executing a comprehensive financial aid outreach, student engagement, financial literacy and retention strategy, with a sharp focus on serving first generation and limited income (FLI) students. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support to our families. This position plays a key role in ensuring that our outreach and retention initiatives are cohesive, integrated, and aligned with the mission of Student Financial Services. The Associate Director will work closely with the Associate Director of Financial Aid Communications, Senior Associate Director of Financial Aid Advising, and Senior Associate Director of Financial Aid Tech Ops and Scholarships. The individual in this role will also liaise with other key stakeholder offices to identify opportunities to support both current and prospective students as new initiatives are conceived, developed and launched. S/he will have oversight of six outreach and retention team members, including two direct reports, (1) Sr. Assistant Director, Financial Aid Outreach and (1) Sr. Assistant Director, Financial Aid Retention. The Associate Director will be responsible for oversite and delegation of federal student aid programs managed by the retention team, including Satisfactory Academic Progress, federal verification oversight, enhanced loan counseling, federal work study, Pell, pre-reads, and the completion of financial aid compliance reports.
Specific Duties & Responsibilities
Develop and implement events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid and retention of students.
Work closely with the Financial Aid and Admissions communication teams to ensure that programming is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives.
Serve as the primary point of contact for coordination and troubleshooting of student financial concerns for other Homewood departments. Receives, investigates, and responds to difficult, sensitive problems and student complaints in a professional manner.
Work closely with undergraduate admissions to prepare financial aid packages for prospective Cummings Baltimore/DC scholars and students selected for the Hop-In program.
Determines staffing and support needs for outreach programs, projects, activities and in-person/virtual services.
Conduct Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights and other events throughout the year.
Guide the office strategy for the timing and delivery of events relative to other goals.
Perform outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective students who need assistance navigating their bills, financial aid renewal, refunds, etc.
Oversee the curation and promotion of financial literacy content and training, including (but not limited to) material from the Ocelot and iGrad platforms.
Help design and develop a non-credit financial literacy course available to students in both a synchronous and asynchronous format.
Assesses performance and success of programming and events through surveys.
Convene and lead the Financial Aid Student Advisory Board.
Collaborate with campus partners, such as the Center for Student Success and Student Outreach and Support team to extend our reach, impact and network of support for vulnerable students.
Designs, implements, and evaluates proactive intervention, retention, and support activities for high need financial aid population.
Special Knowledge, Skills, & Abilities
Excellent interpersonal skills, cultural responsiveness, and the ability to work in a diverse, matrixed organization; the ability to work independently and as a member of a team.
Ability to think critically and develop strategic programming to support students before, during and after Hopkins.
Ability to work effectively under deadlines and simultaneously juggle several assignments.
Flexibility in dealing with a very diverse culture, and commitment to diversity and to serving the needs of a diverse population.
Five years related experience.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Master's Degree preferred.
Previous experience working in higher education, including exposure to admissions and financial aid.
Classified Title: Associate Director Financial Aid Working Title: Associate Director Financial Aid Outreach & Retention Role/Level/Range: ACRP/04/ME Starting Salary Range: $62,780-$86,390-$110,010 Annually (Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30a -5:00p Exempt Status: Exempt Location: Hybrid Department name: 10001447-Student Financial Services Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.