The Johns Hopkins University centralized Office of Student Enrollment and Account Management (SEAM), Financial Aid Operations is seeking an Assistant Director, Financial Aid Operations. The candidate will support Financial Aid Operations in all aspects of the application, awarding, delivery, and reconciliation of federal, state, private and institutional ﬁnancial aid. They will process federal, state, and private ﬁnancial aid applications (including but not limited to Veriﬁcation, Loan Processing, Reconciliation, and Return to Title IV Refunds) in accordance with the policies, procedures and standards established by the Director of University Financial Aid Operations in JHU's ﬁnancial aid shared service center.
Reporting to the Associate Director of Financial Aid Operations, the candidate may also be called upon to provide seasonal support to other Enrollment Service areas including Registration and Student Accounts. The successful candidate will have a strong foundation in Financial Aid, a commitment to providing the highest levels of customer service to students, faculty and staﬀ, and knowledge of the college application, ﬁnancial aid, billing, and registration process.
*This role has multiple openings. This position is not eligible for visa sponsorship.
The Assistant Director, Financial Aid Operations are working a remote work schedule. Although this position oﬀers the option to work remotely, candidates must have the ability to participate in meetings, receive and make phone calls, attend periodic in person meetings, help staﬀ on-site events like orientation/open house, and attend in person training and conferences, as needed.
Speciﬁc Duties & Responsibilities
Respond to requests for ﬁnancial aid information from students, parents, faculty, and staﬀ. Create cases, route calls and emails accordingly.
Counsel students on federal, state, and institutional ﬁnancial aid programs, regulations, and procedures for applying. Direct students to the appropriate oﬃce for additional details, as necessary. Process ﬁnancial aid application materials, loan applications, and veriﬁcation forms.
Review ﬁnancial aid data for accuracy.
Collect documentation necessary to resolve conﬂicting information.
Evaluate student applications for federal, state, and institutional ﬁnancial aid. Monitor Satisfactory Academic Progress (SAP) standards.
Exercise independent judgment in resolution of administrative problems that include interpreting and communicating operating policies and procedures.
Work closely with faculty and advisors to assist students with complex cross-departmental issues. Review and resolve error and exception reports related to the administration of ﬁnancial aid.
Stay abreast of Title IV regulations, along with state and institutional policies and procedures. Serve as front-line student support at the university's various one-stop shop locations as needed.
Assist with student and other customer service contacts during peak periods and /or absence of other assigned staﬀ.
Other duties as assigned.
Respond to general student inquiries about billing statements and processes. Provide information about available payment options to students and parents.
Collaborate with Student Accounts and other relevant oﬃces to identify, investigate and resolve any billing or payment discrepancies.
Student Records & Registration
Respond to general student inquiries about records and registration.
Direct students to appropriate forms and resources related to records and registration. Complete add/drop/withdrawal requests when necessary.
Collaborate with Records and Registration to troubleshoot student issues with course registration, change of information, or other records-related matters.
Provide general information about student health insurance and the health insurance waiver process. Help students gain access to emergency resources.
Special Knowledge, Skills & Abilities
Outstanding customer service and communication (both oral and written) skills.
Accuracy and attention to detail in all aspects of the position. Exceptional initiative, judgment, conﬁdentiality, and discretion.
Strong planning and organizational skills, and ability to manage competing priorities and work independently.
Ability to work collaboratively and eﬀectively with all oﬃces on and oﬀ campus, and with external contacts.
Proﬁciency in basic data management systems and basic computer applications. Knowledge of Maryland State Student Assistance scholarships and programs.
Experience with student ﬁnancial aid data management systems and federal software (FAA Access, ED connect, COD, NSLDS etc.), and knowledge of ﬁnancial aid reporting requirements. Willingness and ability to learn additional applications as needed.
Flexibility in dealing with a very diverse culture, and commitment to diversity and to serving the needs of a diverse population.
Bachelor's degree from a regionally accredited college or university.
One year of related experience in student aﬀairs, admissions, ﬁnancial aid, and/or an academic setting. Experience processing Federal, State, Institutional, and/or Private ﬁnancial aid.
Experience with FERPA and other federal and state laws/policies regarding student records conﬁdentiality and ability to interpret and apply.
Knowledge and understanding of the Title IV student ﬁnancial aid rules and regulations.
Working knowledge of Homeland Security, Citizenship, Selective Service, Social Security Administration, and NSLDS statuses as they relate to awarding federal ﬁnancial aid.
Technical ability to maintain electronic student records and use federal, state, and university computer software and data interfaces.
*Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Experience with PowerFAIDS, OnBase and Slate; knowledge of Institutional Methodology (IM).
Classified Title: Financial Aid Operations Administrator Working Title: Assistant Director, Financial Aid Operations Role/Level/Range: ACRP/03/MD Starting Salary Range: $54,080 - $74,390 - $94,710 Commensurate with Experience Employee group: Full Time Schedule: M-F 8:30-5 Exempt Status: Exempt Location: Remote Department name: 60011852-SEAM Financial Aid Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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