We are seeking a CO Medical Office Supervisor who will supervise the day-to-day operations of a multi-faceted medical office to ensure a smoothly functioning office and good patient relations and excellent customer service, within the department of Otolaryngology. Provide leadership and guidance to staff in order to facilitate quality patient care. Work with Healthcare Providers and Administrators to establish and interpret policies and procedures. Demonstrate independent judgment in resolution of administrative and patient related issues. Intervene as necessary on issues relating to patient complaints, healthcare providers' concerns and operational issues, by taking measures to correct situations and/or ensure involvement of appropriate personnel. Guide and assist staff with triaging patient calls, scheduling appointments and maintaining appointment templates, obtaining pre-certifications and other needs of the clinical office.
Specific Duties & Responsibilities
Manage the daily administrative oversite of the medical provider practice. Review and update provider's clinical protocols, and standardize work practices as needed.
Supervise Medical Office Staff. Assist with hire/fire/disciplinary authority.
Serve as the back to Medical Office Coordinators and Clinical Coordinators when needed with answering phones, scheduling appointments, and surgery; Ensure patient correspondence are transmitted in a timely manner.
Coordinate the interview and process for applicants.
Maintain a continuous working knowledge of clinical practices and organizational systems, and serve as a subject matter expert to Administrators, Faculty, Staff and Patients.
Serve as the primary trainer of new hire Medical Office Staff, and coordinate ongoing training of support staff to ensure compliance and consistency.
In partnership with faculty and divisional business service analysts manage staff productivity and performance.
Maintain staff time and attendance to include monitoring of E210 system and overtime, staff team coverage and communication.
Assist in the development and implementation of office policies and procedures for the support staff.
Serve as a subject matter expert and communicator of the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions with the department.
On a regular and continuous basis, exercises good judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Preparing and reporting of department statistics such as but not limited to physician utilization, support staff quality/productivity matrix, and registrations data analysis.
Maintain EPIC Super-User rights with the access to create and edit provider templates.
Assist patients, patient families, referring physicians and third party carriers to resolve patient related issues.
Serve as the initial contact to receive patient complaints, investigate the complaint and provide resolutions options and training to staff members.
Directly involved in staff development, teambuilding and employee engagement activities.
Conduct special project as assigned.
High School Diploma or graduation equivalent.
Five years progressively responsible administrative experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Classified Title: Medical Office Supervisor Working Title: CO Medical Office Supervisor Role/Level/Range: ATO 40/E/03/OF Starting Salary Range: $42,432-$58,240 Annually (Commensurate with experience) Employee group: Full Time Schedule: 37.5 Exempt Status: Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Oto General Administration Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.