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Posted: 10-Jan-23
Location: Evanston, Illinois
Salary: Open
Internal Number: 46792
Department: Risk Management
Salary/Grade: EXS/6
Job Summary:
Reporting to the Senior Director, Risk & Insurance, the Claims Analyst is responsible for the day-to-day administration of claims management activities. The Claims Analyst will be the primary support staff for adjudication of select University insurance programs (e.g., property and/or auto insurance programs), including bill review, invoice processing, and record management, collaborating closely with Facilities Management and Environmental Health & Safety. The role will also be responsible for overseeing the administration of additional services offered by Risk Management to members of the University community, including but not limited to the safe driver program.
Specific Responsibilities:
Claims Management
- Processes a high volume of incident reports to determine compensability of the report in collaboration with the Sr. Risk Analyst to determine appropriate line of coverage.
- Drafts notice and/or tender documents for submission to commercial insurance carriers, and regularly communicates with claims examiners to ensure the University’s position.
- Processes claim invoices, including appropriate bill review with vendor partners and/or campus partners (e.g., Facilities Management), and ensures accurate repository of documentation in RMIS software.
- Prepares reports on status of claims as requested.
- Responds to requests for information from third party vendors and insurers to ensure consistency of documentation for claims.
- Establishes and maintains effective working relationships with campus partners, vendors, insurers, and outside panel counsel.
Insurance Program Support
- Provides administrative support to the Senior Director, Risk & Insurance for applicable programs as assigned.
- Assists the department in coordination of claim, exposure, and invoice information in the RMIS software system.
- Responsible for select insurances (e.g., property and/or automobile insurances) and working with insurance companies and other vendors on contractual requirements.
Operational Risk Management
- Participate in discussions regarding risk, safety, and educational programs for University students, faculty and staff
- Partners closely with Environmental Health and Safety and Facilities Management to identify and support loss prevention initiatives for university properties.
Systems Support
- Identifies and improves workflow of processes within RMIS system.
Miscellaneous
- Performs other duties as assigned.
Minimum Qualifications:
- At least 2+ year at an insurance carrier, third-party administrator, or other internal risk management function.
Minimum Competencies: (Skills, knowledge, and abilities.)
- Strong communication and organization skills
- Ability to work with a diverse set of stakeholders and provide excellent customer service.
- Strong project management skills
- Strong desire to learn and take on additional responsibility.
Preferred Qualifications:
- College degree or at least 3+ years experience in risk management, insurance, or University-setting.
Preferred Competencies: (Skills, knowledge, and abilities)
- Proficent in RMIS system, excel, and financial management platforms
- Strong knowledge of workers’ compensation bill review process
- Customer Service
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
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