POSTING INFORMATION

Internal Title

Employee Services Manager

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

6

Level

5

Department

Facilities Planning, Management, and Operations

Job Purpose

The Employee Services Manager completes and oversees processes necessary for complex administrative, employment, training, and management operations related to human resources within the Facilities Management division. Serves as the primary liaison to various offices on campus and across the state and collaborates with their leaders to establish and maintain policies and procedures. Along with the Facilities Management senior staff, the Employee Services Manager provides input on strategic direction and goals and addresses personnel and policy challenges.

Minimum Requirements

Bachelor’s degree and two years of progressively responsible administrative or business management experience. Human resources experience working with exempt and non-exempt employees is preferred. Supervisory and personnel management experience desired. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Must have superior planning and organizational skills to complete and coordinate multiple complex and potentially competing projects within established deadlines. Must have initiative to work independently and be self-motivated to perform duties with minimal supervision. Knowledge of College, State and Federal policies, procedures, and regulations required. Ability to coordinate diverse administrative functions, effectively plan/organize work activities and prioritize task completion according to schedules/goals. Must be able to establish and maintain professional and effective working relationships and serve as liaison with the Office of Human Resources, Budgeting and Payroll Services, Environmental Health and Safety, and the Office of Business Affairs. Must be proficient in Microsoft Office applications including Excel and Word. Demonstrated commitment to diversity, equity and inclusivity and the ability to establish and maintain excellent working relationships with a diverse campus community.

Additional Comments Regarding Position

Must be willing to work additional hours during peak times of activity for the division and when deadlines need to be met. May be required to be on campus prior to and immediately following all emergencies, such as hurricanes, floods, snow/ice storms etc.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Salary

*$52,126 - $70,335

Posting Date

01/12/2023

Closing Date

02/07/2023

Open Until Filled

No

Posting Number

2023006

EEO Statement

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting

https://jobs.cofc.edu/postings/13410

Job Duties

Activity

1. Position and Records Management: Coordinates the division hiring processes. Composes, edits, and submits position descriptions for over 130 Facilities Management staff to Human Resources, for the purposes of position management and performance reviews. Collaborates with Human Resources staff on matters of position updates, reclassifications, salary actions, and employee relations concerns. Composes salary justifications and completes salary-related forms for all new and existing employees. Maintains accurate staff databases and an updated organizational chart for Facilities Management. Recommends ways to utilize existing staff and vacant positions more efficiently to achieve the division’s mission, goals, and objectives. Coordinates with the FM Finance Manager to account for funding needed for existing and proposed staff positions.  Collaborates with Budgeting and Payroll Services staff on payroll issues, timesheet errors, timesheet approval routing issues, leave adjustments, overtime issues, and employee/supervisor training for electronic timesheet completion. 

Essential or Marginal

Essential

Percent of Time

25

Activity

2. Staff Coordination and Training: Coordinates a variety of personnel maintenance functions for over 130 employees, including tracking time and attendance, maintaining personnel and training data/records, handling worker’s compensation incidents, and administering all hiring/separation paperwork. Initiates recruiting, hiring, training and performance evaluations for all new division staff. Conducts research, formulation, and coordination of training in trade related, technical, administrative/management, and personnel practices and procedures. Serves as Facilities Management’s liaison for other campus departments regarding all personnel and training issues. Works closely with Director of Environmental Health and Safety to coordinate required safety training and maintains appropriate records to document training and refresher training attended by each employee. Administers the FM division on-boarding and orientation process for new employees. 

Essential or Marginal

Essential

Percent of Time

25

Activity

3. Performance Management: Plans and organizes the performance management functions of the division. Uses information from supervisors and assists coordination of over 130 performance evaluations annually, ensuring ratings are fair and consistent across the division. Provides coaching and training for staff and supervisors on all phases of the Employee Performance Management System (EPMS) process. Works in partnership with the Vice President of Facilities Management, FM Directors, managers, and supervisors on implementing and interpreting progressive discipline policies and procedures. Serves as FM liaison for all progressive discipline issues and works closely with Employee Relations Manager and Vice President of Human Resources to take the appropriate action. Counsels, coaches, and advises managers, supervisors, and employees in the area of employee behavior, performance and code of conduct to resolve problems and workplace conflict resolution. Disseminates information to employees as appropriate. 

Essential or Marginal

Essential

Percent of Time

25

Activity

4. Office Management: Directs complex business management functions of the FM division related to employee services. Interprets, assesses, revises, and implements policies and procedures in cooperation with the Vice President of Facilities Management, FM Directors, and leadership staff. Works with the division leadership team to develop division wide policies. Tracks and analyzes statistical information and assists in making projections and long-range planning decisions. Creates and distributes various reports, spreadsheets, justifications, and statements for internal and external constituents. Recommends and implements improvements to the division business operations and works closely with the FM Finance Manager on financial implications of hiring decisions. Participates in the forecasting of staffing needs, strategic planning efforts of the agency and the discussion of other top management issues. 

Essential or Marginal

Essential

Percent of Time

25