Career Center

The Student Services Excellence Initiative (SSEI) team is hiring a Business Analyst to serve on a team developing and implementing student services process, policy, organizational and technological enhancements, focused on the areas of academic advising, registration, financial aid, and student billing.

The Business Analyst will be responsible for key business analysis and deliverables and must be able to prioritize competing demands to meet required deadlines. They must be able to produce high-quality written reports and present complex information to colleagues and university leadership. As a member of a small, nimble team, they will identify and execute opportunities for improved efficiencies, enhanced student/staff/faculty experiences, and strengthened associated compliance requirements.

Specific Duties & Responsibilities

• Must demonstrate performance in the following areas.
  

Analytics & Problem Solving

• Use various methodologies (e.g., Business Process Management (BPM), Lean, Six Sigma, Agile) to approach typical and complex situations while being able to adapt to changing circumstances and new requirements. (While experience in these areas is preferred, training may be provided as applicable.)
• Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
• Construct and/or lead data analysis by ensuring efficient data collection, instructing on analytical choices, conducting research and summarizing conclusions and recommendations to produce high-quality deliverables.

Managing Projects & People

• Coordinate activities to complete assigned work efficiently which includes delegating and using appropriate project and divisional resources.
• Collaborate closely with the program managers and functional leads and other team members to develop deliverables, briefings, presentation and workshop materials, infographics, and analyses, among other tasks.
• Establish knowledge of financial, business, and technological practices around the university in order to effectively support projects.
• Assess change readiness among stakeholders identifying and helping mitigate implementation barriers and risks as needed.

Stakeholder Relationship Management

• Independently lead stakeholder interviews and/or design sessions by running well organized meetings.
• Quickly establish credibility for the project by proactively building strategic working relationships.
• Appropriately seek stakeholder input and cooperation while ensuring project goals are met.
• Effectively obtain stakeholder feedback and appropriately respond to their concerns.

Professional Acumen

• Demonstrate JHUs core values as well as a high level of self-awareness to respond to all situations and people with poise, professionalism, and appropriate communications.
• Communicate effectively and appropriately influence various audiences and levels of project leadership including risks and recommendations to project management.
• Develop and implement tools, training, methodology, or other programs for the stakeholders and/or the project.

Special Knowledge, Skills, & Abilities 

• Outstanding leadership and analytical skills, excellent problem solving and critical thinking skills, and strong written and oral communication and presentation skills.
• Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.
• Knowledge of process mapping and experience using process improvement methodologies (e.g., BPM, Lean, Six Sigma, Agile).
• Experience successfully executing business process redesign, requirements gathering/analysis, and data gathering and analysis responsibilities.
• Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio).
• Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization.
• Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.

• Bachelor's Degree required.
• Minimum of 4 years of related work experience demonstrating increasing responsibility.

• Experience in higher education, financial analysis, project management, student services (particularly academic advising, billing, registration, and/or financial aid), and/or consulting experience is desired.

Classified Title: Business Analyst  
Role/Level/Range: ATP/04/PD  
Starting Salary Range: $61,070-$83,900-$106,710 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 8:30am - 5:00pm 
Exempt Status: Exempt 
Location: ​​​​​​​Hybrid/Homewood Campus 
Department name: ​​​​​​​Student Services Excellence Initiative  
Personnel area: University Student Services 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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