The Adolescent Medicine division, Department of Pediatrics, is seeking a full time Community Outreach Specialist. The Community Outreach Specialist will report to the Program Coordinator of VOISES Program in the Center for Adolescent and Young Adult Health located in the Johns Hopkins Childrens Center. Activities for this position will include, but not be limited to leading the coordination and navigational support of the virtual HIV/STI (VOISES) program; patient education; patient navigation with follow-up and support of treatment plan, coordination of appointments and transportation assistance for patients to the Harriet Lane Clinic; and identification and implementation of outreach activities for the team. This position will work with an interdisciplinary team of physicians, case managers, social workers, and other community health workers to improve health outcomes. Will be primarily responsible for daily operations of the HIV/STI testing program in the VOISES program, assisting youth to testing services, including assistance with insurance, transportation, and coordination of care, patient education, assisting with/leading outreach activities, and data management of the VOISES database.
Specific Duties & Responsibilities
Assist with navigational services, referrals, intakes and linkage to care services.
Outreach & Care Management
Assist clients in meeting selected care plan components as assigned.
Provide outreach and appointment follow up support to patients.
Educate patients of available resources.
Assist clients in obtaining support when necessary.
Serve as a patient advocate.
Support the development of problem-solving skills.
Provide instructions for navigating application processes in an accessible manner.
Support and implement clinic strategies to outreach to VOISES clients.
Frequent follow up and address barriers to access when appropriate.
Input services provided to clients into the data management of the Virtual Health (VOISES) database.
Assist with development of reports.
Develop productive relationships that support work goals.
Work with others to solve problems.
Special Knowledge, Skills, & Abilities
Working knowledge of social and health issues.
Familiarity with medical terminology.
Experience working with Electronic Medical Records.
Ability to work independently and efficiently.
If using a personal vehicle for work related travel, a valid Maryland driver's license is required.
High School Diploma or graduation equivalent.
2 years related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Familiarity with navigating health insurance and benefit programs.
Experience with working with lesbian, gay, bisexual, and transgender youth.
Health education and community outreach experience.
Knowledge of Baltimore community-based organizations and resources.
Exceptional initiative and attention to detail.
Superb interpersonal and communication skills.
Strong skills in Microsoft Office Suite, especially Teams, Excel and PowerPoint.
Classified Title: Community Outreach Specialist Role/Level/Range: ACRO40/E/02/CC Starting Salary Range: $15.00-$20.40-$25.50 HRLY (Commensurate with experience) Employee group: Full Time Schedule: M – F 8:30 – 5:00 p / 40 hours p/wk Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Ped Adolescent Medicine Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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