Career Center

The Department of Orthopedic Surgery is looking for a Sr. Medical Office Coordinator (Sr. MOC) to support the clinical practice for one orthopedic surgeon as well as one nurse practitioner. Coordinates the day-to-day activities of a multi-faceted complex medical and/or surgical orthopedic pediatric practice to ensure a smoothly functioning office and good patient relations. Serves as resource in team environment. Addresses patient problems, third party issues and patient-related situations based on past experiences and resolves issues independently. As appropriate, refers patients to other resources. Adapts to changes in technology and software to ensure efficient office practice. Provides administrative support for medical matters on behalf of orthopedic physicians, as well as general academic/general administrative support.

Specific Duties & Responsibilities

• Schedules patient visits, from simple to complex situations.
• Performs insurance verification.
• May perform patient communications on behalf of physicians (variable situations).
• May serve as physicians liaison with internal contacts (within and outside the department) and external contacts (insurance company reps, other physician offices).
• May perform some clinic-related administrative work for assigned physician(s).
• May perform some general administrative work for assigned physician(s).
• Resolves scheduling conflicts and maintains clinic patient flow.
• Conducts patient interviews regarding clinic fees, billing problems, and insurance information.
• Researches issues relating to billing or charge capture, discusses issues with appropriate staff and/or physicians, and takes necessary measures to resolve issues.
• Resolves patient problems or refers patients to appropriate resources.
• Intervenes, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and takes measures to correct situation or ensures appropriate personnel are involved.
• Prepares and maintains clinic statistics and reports using database or spreadsheet software. Develops reports to track referral patterns, data regarding physician availability, appointment waiting periods, and unkept appointments.
• Monitors clinic compliance with quality assurance guidelines and makes arrangements for implementation.
• Ensures that clinical equipment is maintained in adequate working order and schedules maintenance.
• Performs miscellaneous related duties and special projects as assigned.

• High School Diploma/GED.
• 3 years progressively responsible medical office experience.
• Medical terminology.
• Additional education may be substituted for up to one year of experience.
• Intermediate computer and proofreading skills.

• Experience in a related medical office, hospital, call center or customer service environment.

Classified Title: Sr. Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: $17.95-$25.30-$32.60 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday 8am - 4:30pm 
Exempt Status: Non-Exempt 
Location: ​​​​​​​Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM Ortho Pediatric Division  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

Show more

Show less

Connections working at Johns Hopkins University