Energy & Facilities (E&F) operates and manages Harvard's energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center. E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services. Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.
Campus Services Mission Statement: To advance Harvard University's mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.
Job Summary: As described in the customer service level agreement, may include but not limited to: As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work. The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.
Adheres to Customer Service Level Agreements (SLA's). Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed.
Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.
Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service. Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data.
Implements Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.
Assigns and supervises work performed by hourly custodial employees and subcontracted cleaning services (as required).
Performs regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed. Implement quality improvement recommendations made by independent, third-party cleaning auditors.
Manages employee performance; provide counsel or disciplinary actions as necessary. Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.
Ensures compliance with all Departmental, University, and governmental procedures,policies, and regulations. Assures compliance with bargaining unit agreement.
Ensures custodial operations compliance with all customer-established procedures for use and care of facilities.
Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety.
Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.
Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory.
Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records.
Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.
High school diploma or equivalent required
Two to three years of supervisory experience in a customer-focused custodial operation required.
Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required. Excellent communication, organizational, and time management skills required.
Demonstrated experience using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.
Must be able to understand, explain, and enforce departmental and University policies and procedures.
Demonstrated ability to read, write and perform finance calculations and administrative duties.
Additional Qualifications and Skills
Knowledge of industry recognized Green Cleaning principles is strongly preferred.
Additional language skills in either Spanish, Portuguese or French Creole strongly preferred.
Ability to stand, stoop, walk or climb at least 75% of the workday. Must be physically able to perform all custodial duties required of his/her crew. A significant amount of stair climbing, bending, and kneeling is required.
Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).
Additional Information: Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University's COVID-19 Information Website.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.