Career Center

Reporting to the University Student Services IT Manager, we are seeking a LAN Administrator II who will be responsible for administration, testing, maintenance, performance, implementation, security and support of various departmental LAN platforms, with a focus on support for hybrid work environments and video conferencing technology. This includes the installation and testing of new software, operating systems (primarily MacOS and Windows), related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. The LAN Administrator II works as part of the Desktop Support team and is responsible for the installation, configuration, maintenance and support of Windows OS devices as well as audio/visual (AV) equipment, including, but not limited to, conference rooms, presentation systems that support hybrid work environments. Additionally, they will provide advanced technical support to our divisional customers by investigating and resolving systems related problems, analyzing user needs regarding computing devices (e.g., desktop, mobile devices, etc.) and making recommendations for products and services that meet those needs. The LAN Administrator II is also responsible for delivery, moving and installing devices and related software as well as device inventory.

Specific Duties & Responsibilities

• Will be a proactive team player, motivated problem solver, and inquisitive technician, engaged in finding new ways to leverage existing systems and integrate new ones. In addition to customer device support (laptops, desktops and tablets), this position will support all USS AV equipment by troubleshooting and testing new equipment, also ensuring that it is properly inventoried, performing routine proactive maintenance and updates and ensuring that equipment is properly configured to work within the existing network infrastructure.
• Types of AV equipment will include, but not be limited to: videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated AV systems, streaming technologies, etc.) and collaboration tools (Teams, Zoom, WebEx, etc.).
• Will use ServiceNow ticketing system to address, troubleshoot and resolve customer issues in an efficient, calm manner, providing direct support in a timely manner, when necessary.
• Will work with the rest of the USS IT Desktop Support team to assist with existing USS IT Desktop Support tasks, with a focus, but not exclusively, on issues that involve AV either on Homewood Campus, other Hopkins sites in the greater Baltimore area, or via remote collaboration tools.
• Will work directly with customers to perform needs analysis, system design and specification and project management efforts for AV related projects, documenting setup and usage details.
• Will collaborate closely with campus-wide AV support teams for event support to include, but not be limited to, specifying required equipment, pre-check testing and live support for high profile events.
• Conducts system patching and coordinates with other IT teams on the patching of server operating systems. Communicates with other teams and outside organizations about the installation, maintenance, and upgrade of assigned systems, including servers. Makes recommendations regarding systems changes, OS configuration, risk management, and performance. Assists with developing plans on how to integrate new updates into the current environment and provides input on the development of systems metrics and goals.
• Works with vendors to keep abreast of product roadmaps, upgrades, bug fixes, and security patches/vulnerabilities in regard to assigned systems including making recommendations for the organization's actions to those changes. Assists with software package development and testing. Evaluates AV problems and operational procedures to identify potential enhancements to assigned systems to meet changing business requirements. Prioritizes and manages multiple tasks and deadlines with minimal supervision. Properly escalates issues to other teams in keeping with departmental policies and process. Develops task estimates and implementation documentation in support of projects. Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system (e.g. ServiceNow). Ensures timely attention to requests to meet service SLAs, in keeping with departmental processes.

Special Knowledge, Skills, & Abilities

• Demonstrated ability to think and act independently.
• Advanced knowledge of collaboration applications (Teams, Zoom, WebEx, etc), and systems (Crestron, Extron, WebEx) and related components.
• Knowledge of sound systems for mid-sized to large AV setups (microphones, sound mixing, speakers, etc)
• Detailed understanding of equipment, methods and techniques used in videoconferencing and streaming media events.
• Expert in Windows and Apple desktop operating systems (Windows 10 and onward; Apple OS X and onward) and Microsoft Office 365 collaboration tools such as Teams, SharePoint and OneDrive.
• Excellent verbal and written communication skills required, especially the ability to listen and understand what is being described, with attention to detail in transcribing communications into the ticketing systems.
• Familiarity with or experience working with the following systems in an enterprise environment,
• Working knowledge of help desk ticketing system, such as ServiceNow, and remote assistance tools such as Bomgar. Enterprise desktop management systems such as System Center Configuration Manager (SCCM) and Jamf. Examples of skills being Imaging Systems, Patch Management, Desktop Image Build Management, OS Testing and Application Testing.
• Microsoft Active Directory and desktop systems management.
• IP networking concepts
• This position requires a clean driving record and valid driver's license. Occasional travel to locations or campuses within the Baltimore area may be required. Must be able to quickly diagnose and solve routine technical issues and independently make well-reasoned technical decisions in high visibility situations.
• Ability to be on feet for long periods of time; ability lift up to 50 lbs. and to be able to work at heights to approximately 20 ft.
• Ability to maintain confidentiality.

• Two years college coursework.
• Three years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: LAN Administrator II  
Role/Level/Range: ATO 37.5/03/OH  
Starting Salary Range: $26.60-$36.50-$46.50 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 8:30a-5p 
Exempt Status: Non-Exempt 
Location: ​​​​​​​Homewood Campus 
Department name: ​​​​​​​IT Services  
Personnel area: University Student Services 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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